Vacancy title:
Client Services Officer

[Type: FULL_TIME, Industry: Healthcare, Category: Customer Service, Admin & Office, Sales & Retail]

Jobs at:
Estia Health

Deadline of this Job:
Tuesday, April 14 2026

Duty Station:
Cleveland | Queensland (QLD)

Summary
Date Posted: Saturday, April 4 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background information about the job or company

At Estia Health, we're more than just a workplace: we're a community dedicated to enriching lives and making a difference. If you're passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 94 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

Estia Health Cleveland is a brand new Residential Aged Care Facility.

The role of Client Services Officer is pivotal in ensuring prospective and new residents and their families receive a warm and friendly welcome, vital information and continued support throughout their journey to becoming a resident of our service.

We require an experienced Sales/Customer Service professional to be the first point of contact with prospective new residents and their families.

You will have previous experience within and Aged or Retirement service or have transferrable skills with a strong interest in the aged care industry. Your customer service and professionalism will be key to your success.

This new facility has already achieved exceptional occupancy with many people calling it home. Now we are ready to increase the occupancy for the next level of this beautiful building.

You'll be a team player who:

• Brings a friendly customer service to everyone - whether in person, on the phone or over email.
• Keeps on top of paperwork - record keeping, filing, etc
• Enjoys showcasing our home to future residents and their families
• Has a track record of success in sales including strong negotiation and outstanding customer service
• Has the ability to conduct cold calls and secure new referral sources
• Possess knowledge of Aged Care including fees and funding (Ideal but not essential)

Benefits available:

• Discounted gym memberships at Goodlife and Fitness First
• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Additional notes

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

To apply, simply click the 'Apply' button and follow the instructions provided.

All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination.

Application Link: Click Here to Apply Now

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