Background information about the job or company (e.g., role context, company overview)

We're looking for a friendly and organised Client Onboarding Specialist (internal title: Concierge) to join our team. This role supports older Australians and their families as they navigate the Support at Home program. You'll often be the first point of contact, helping clients understand their options, compare providers, and feel confident choosing Anglicare for their care journey.

The role operates within a flexible hybrid model, with the team attending our Eight Mile Plains office once per week and working from home for the remainder of the week. While some driving may be required for face-to-face client visits, the role is primarily focused on delivering remote consultations via phone, email and video. We're looking for someone who is confident using technology and skilled at encouraging clients to engage through remote consultations where appropriate, helping improve efficiency while maintaining a high level of service.

We currently have two full time opportunities available, and depending on the candidate and business needs these may be offered as either a 6-month contract or a permanent position.

Responsibilities or duties

Day to day, you will:

• Speak with clients and families to explain Support at Home funding and service options
• Help clients compare providers and highlight the benefits of choosing Anglicare
• Take a solution-focused approach to guide clients through questions or challenges
• Manage enquiries via phone and email with empathy and professionalism
• Complete onboarding steps including data entry, documentation, and system updates
• Coordinate with internal service delivery and finance teams to ensure a smooth client handover
• Work with client budgets and provide cost estimates, using basic calculations, Excel and other forecasting tools with confidence.

Qualifications or requirements (e.g., education, skills)

What will help you succeed:

• Highly self-motivated and able to manage your own time and workload
• Comfortable working towards clear targets and performance expectations
• Strong communication and relationship-building skills
• Comfort learning and using new technology and systems
• High attention to detail and ability to manage competing priorities
• Experience with systems such as My Aged Care (MAC) Portal, AlayaCare, Microsoft Teams, and SugarCRM is a bonus, but not essential

Experience needed

This role suits someone who enjoys working with people, has strong attention to detail, and is motivated to support positive client outcomes while contributing to Anglicare's continued growth.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Successful candidates will need to provide a National Police Check and QLD Drivers Licence.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection.

• Speak with clients and families to explain Support at Home funding and service options
• Help clients compare providers and highlight the benefits of choosing Anglicare
• Take a solution-focused approach to guide clients through questions or challenges
• Manage enquiries via phone and email with empathy and professionalism
• Complete onboarding steps including data entry, documentation, and system updates
• Coordinate with internal service delivery and finance teams to ensure a smooth client handover
• Work with client budgets and provide cost estimates, using basic calculations, Excel and other forecasting tools with confidence.

• Highly self-motivated and able to manage your own time and workload
• Comfortable working towards clear targets and performance expectations
• Strong communication and relationship-building skills
• Comfort learning and using new technology and systems
• High attention to detail and ability to manage competing priorities
• Experience with systems such as My Aged Care (MAC) Portal, AlayaCare, Microsoft Teams, and SugarCRM is a bonus, but not essential

• National Police Check
• QLD Drivers Licence