About the Opportunity

We’re looking for a dedicated Claims Consultant to join our central Claims team based in Melbourne. Reporting to the Claims Tech Team Leader, you’ll be responsible for delivering exceptional claims service to our customers, consumers, agents, and brokers. This role plays a key part in ensuring claims are managed efficiently, empathetically, and in line with Adica’s policies and values.

Our hybrid working model means you’ll work from home 3 days a week and spend 2 days in our newly fitted-out St Kilda Road office, conveniently connected to public transport and surrounded by great cafes and leafy green spaces.

What You’ll Be Responsible For

• Receiving, processing, and registering new claims.
• Acting as the primary point of contact for customers, building trust and providing clear, supportive communication.
• Maintaining accurate and well-structured claim files.
• Settling claims within delegated authority limits.
• Referring matters to management as per Adica’s Delegated Authority Policy.
• Managing correspondence and ensuring timely communication.
• Pursuing recoveries and ensuring proper allocation.
• Supporting the Claims Manager with process improvements and project work.
• Assisting and training other team members as needed.
• Attending internal and external meetings as required.
• Representing Adica professionally in all interactions.

What You’ll Bring

• Demonstrated experience in insurance claims
• Strong communication skills and a customer-first mindset.
• Excellent time management and ability to manage competing priorities.
• High attention to detail and strong administrative skills.
• Ability to build rapport and work collaboratively.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong letter-writing and negotiation skills.
• A relevant insurance qualification is highly regarded but not essential.

Why You’ll Love Working at Adica Insurance

At Adica, our people are our greatest asset. We’re proud to be recognised as an Employer of Choice, committed to flexibility, wellbeing, and personal growth. Here’s a taste of what we offer:

• Big discounts on car insurance for you and your family
• 14 weeks Paid Parental Leave for all parents, plus superannuation on both paid and unpaid leave (up to 52 weeks)
• Quarterly Wellbeing Leave days and the ability to swap Public Holidays
• A supportive Wellbeing Program and year-round employee events
• Monthly recognition awards and annual Excellence Awards
• Strong culture of internal progression and career development
• Access to the Go1 learning platform with thousands of courses
• Leadership development with Hello Monday to support your growth
• Hybrid working model – the best of both worlds
• Employee Assistance Program (EAP) – free, 24/7 support for you and your family
• ...and more, because your wellbeing truly matters to us

Who We Are

Adica Insurance is an Australian-operated and regulated general insurer, backed by the global strength of the MS&AD Insurance Group, one of the world’s top 20 insurance and financial services groups.

Adica exists to make insurance more human, more helpful, more transparent, and more empowering for our customers. We support our people with the same care and clarity. Together, we’re creating a workplace where people thrive, teams collaborate, and customers feel truly supported.

What to Expect from Us

We’re committed to creating an inclusive and accessible workplace. Once you apply, our Talent Team will review your application. If you're shortlisted, we'll reach out for a phone chat, followed by one interview. We’ll keep you updated throughout because clarity matters.

If you require any adjustments during the recruitment process, please let your recruiting contact know when they first reach out.

• Receiving, processing, and registering new claims.
• Acting as the primary point of contact for customers, building trust and providing clear, supportive communication.
• Maintaining accurate and well-structured claim files.
• Settling claims within delegated authority limits.
• Referring matters to management as per Adica’s Delegated Authority Policy.
• Managing correspondence and ensuring timely communication.
• Pursuing recoveries and ensuring proper allocation.
• Supporting the Claims Manager with process improvements and project work.
• Assisting and training other team members as needed.
• Attending internal and external meetings as required.
• Representing Adica professionally in all interactions.

• Strong communication skills
• Customer-first mindset
• Excellent time management
• Ability to manage competing priorities
• High attention to detail
• Strong administrative skills
• Ability to build rapport
• Work collaboratively
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong letter-writing skills
• Negotiation skills

• Demonstrated experience in insurance claims
• A relevant insurance qualification is highly regarded but not essential.