About Us

Hi there! We’re Five Good Friends, an approved aged care and registered NDIS service provider. Our mission is simple: help people live vibrantly in their own homes by wrapping a care team around them and their families. Behind the scenes, our technology makes coordination seamless so our teams can focus on what matters most – delivering exceptional care.

More and more people are choosing Five Good Friends, and we’re excited to welcome them. That’s where you come in.

About the Role

As a Care Planner in our Welcome Team, you’ll play a vital role in setting up new Members and their families for success.

You’ll ensure every detail is covered during onboarding, creating a smooth and positive experience for our Members.

Your key responsibilities will include:

• Developing and reviewing care plans for new Members
• Liaising with allied health professionals and external providers to build strong relationships
• Coordinating with internal teams (workforce, finance, care management) for seamless transitions
• Managing questions or concerns with professionalism and empathy
• Planning care within funding budgets and applying for supplements where needed
• Arranging allied health services to ensure safety and well-being
• Supporting Members on their journey into long-term care with Five Good Friends

What We’re Looking For

• Tertiary qualifications in health (e.g., Nursing, Allied Health) desirable
• Previous experience in care planning or case management
• Knowledge of My Aged Care, Support At Home, CHSP, DVA, and/or NDIS
• Understanding of NDIS Practice Standards and Aged Care Quality Standards
• Ability to work independently and juggle multiple priorities
• A collaborative team player who shares our values and mission
• Unlimited working rights in Australia and a successful National Police Check

What’s in It for You?

We believe meaningful work should come with meaningful benefits:

• Competitive salary package
• Flexible work options, including working from home a few days per week
• Annual $500 health and well-being allowance
• Extra annual leave after two years, plus options to purchase additional leave
• Employee assistance program for confidential support
• Parental leave benefits with top-up payments and superannuation support
• Extend our care to a loved one at a special rate. This family member will receive Care Managed services at Self Managed prices (values vary depending on circumstances)
• A workplace with engagement scores well above industry averages
• After 5 years of service, a trip to Okinawa, Japan – the community that inspired Five Good Friends

Ready to Join Us?

If this sounds like you, click Apply and include your CV and cover letter telling us why you’d be a great fit.

Find out more about us: Five Good Friends

Please, no external agencies or recruiters.

• Developing and reviewing care plans for new Members
• Liaising with allied health professionals and external providers to build strong relationships
• Coordinating with internal teams (workforce, finance, care management) for seamless transitions
• Managing questions or concerns with professionalism and empathy
• Planning care within funding budgets and applying for supplements where needed
• Arranging allied health services to ensure safety and well-being
• Supporting Members on their journey into long-term care with Five Good Friends

• Ability to work independently and juggle multiple priorities
• A collaborative team player who shares our values and mission

• Tertiary qualifications in health (e.g., Nursing, Allied Health) desirable
• Previous experience in care planning or case management
• Knowledge of My Aged Care, Support At Home, CHSP, DVA, and/or NDIS
• Understanding of NDIS Practice Standards and Aged Care Quality Standards
• Unlimited working rights in Australia and a successful National Police Check