Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.

As a Care Consultant, you will be at the heart of welcoming new clients, guiding them through assessment, and setting them up with the right care and support. You'll join a warm, values led team where excellence, integrity and compassion shape your daily work.

Your Opportunity

This is 12-month fixed term full time opportunity based in St George and Southeast Sydney.

As a Care Consultant (South), you will be the key professional supporting prospective clients from their first enquiry through to the commencement of services. You will assess client needs, prepare tailored care plans and budgets, and ensure each client is supported to access services that align with their goals, preferences and circumstances.

You will play a central role in the growth of Anglicare at Home by showcasing our point of difference, recommending personalised care options, and partnering with internal and external stakeholders to deliver a seamless onboarding experience.

With professionalism, empathy and confidence, you will be:

Client Experience and Onboarding

• Provide exceptional customer service consistent with Anglicare's Vision, Mission and Values
• Ensure a smooth transition from initial enquiry to commencement of care
• Build trust with prospective clients, families and advocates using a consumer directed approach
• Conduct comprehensive assessments of client needs and goals
• Prepare tailored care plans, budgets and service recommendations

Service Coordination and Compliance

• Ensure services and assistive products are in place and safe, aligned with client needs and budget
• Complete accurate, timely documentation and provide handover to Care Advisers/Client Service Managers
• Understand and meet KPIs including lead management, referral responsiveness and care consult conversions

Stakeholder Engagement

• Maintain strong relationships with internal teams and external partners
• Promote Anglicare's services to clients, professionals and local communities

Teamwork, Culture & Continuous Improvement

• Support a cohesive team culture aligned with Christian values and the Acts of Purpose Framework
• Contribute to continuous improvement across systems, processes and service delivery
• Participate in cross organisational projects and discussions
• Promote a safe workplace through active participation in WHS activities

What You'll Bring

You are a confident communicator and relationship builder with a passion for supporting older people. You understand aged care pathways and enjoy guiding clients with empathy and clarity.

You will also need:

• Diploma of Service Coordination, Community Services or similar qualification
• Experience delivering excellent customer service
• Experience in a sales or consultative role preferred
• Previous aged care experience, including in-home comprehensive assessments (Essential)
• Comprehensive understanding of aged care funded programs/services and supports to help accurately inform new clients.
• Confidence and competency in using business programs, technology and electronic documentation systems
• Current driver's licence, own registered and insured Motor Vehicle
• Willing to travel in community - South East Region

You will thrive if you are:

• Empathetic and client centred
• Highly organised with strong attention to detail
• Confident is discussing, presenting and recommending services to new clients
• Skilled at building rapport and trust quickly
• Motivated by achieving consult and intake KPI targets
• Care Partner to step up as Care Consultant

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

• Provide exceptional customer service consistent with Anglicare's Vision, Mission and Values
• Ensure a smooth transition from initial enquiry to commencement of care
• Build trust with prospective clients, families and advocates using a consumer directed approach
• Conduct comprehensive assessments of client needs and goals
• Prepare tailored care plans, budgets and service recommendations
• Ensure services and assistive products are in place and safe, aligned with client needs and budget
• Complete accurate, timely documentation and provide handover to Care Advisers/Client Service Managers
• Understand and meet KPIs including lead management, referral responsiveness and care consult conversions
• Maintain strong relationships with internal teams and external partners
• Promote Anglicare's services to clients, professionals and local communities
• Support a cohesive team culture aligned with Christian values and the Acts of Purpose Framework
• Contribute to continuous improvement across systems, processes and service delivery
• Participate in cross organisational projects and discussions
• Promote a safe workplace through active participation in WHS activities

• Care Planning
• Customer Service
• Service Coordination
• Communication
• Relationship Building
• Empathy
• Organization
• Attention to Detail
• Presentation Skills
• Rapport Building
• KPI Achievement

• Diploma of Service Coordination, Community Services or similar qualification
• Experience delivering excellent customer service
• Experience in a sales or consultative role preferred
• Previous aged care experience, including in-home comprehensive assessments (Essential)
• Comprehensive understanding of aged care funded programs/services and supports
• Confidence and competency in using business programs, technology and electronic documentation systems
• Current driver's licence, own registered and insured Motor Vehicle
• Willing to travel in community - South East Region