About Us

Audi Mosman is owned by Autosports Group (ASG), a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 2,000+ people across 85 dealerships located across Australia (NSW, QLD, VIC, ACT) and New Zealand.

At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values, including Strive for Excellence, Care, The Village, and Lead Change guide everything we do. We warmly welcome people of all genders, backgrounds, and situations and are committed to delivering an equal and diverse workplace.

About The Role

Due to continued growth, we are seeking a highly motivated Assistant Service Manager to join our team. This role is ideal for someone with strong leadership skills and a passion for delivering exceptional service in a premium automotive environment. You will support the Aftersales Manager in driving operational efficiency, enhancing customer satisfaction, and mentoring a high-performing service team.

In this role you will:

• Assist the Aftersales Manager in the day-to-day operations of the service department
• Oversee scheduling, workflow, and team performance to meet service targets
• Ensure exceptional customer experiences through proactive communication and problem-solving
• Support recruitment, training, and development of service team members
• Monitor KPIs, budgets, and departmental performance metrics
• Collaborate with Sales, Parts, and Workshop teams to enhance overall dealership operations
• Maintain compliance with manufacturer standards, workplace safety regulations, and internal processes
• Drive continuous improvement initiatives within the service department

Our ideal candidate will possess the following:

• Previous experience in automotive service management or a senior service advisor role
• Strong leadership, coaching, and team development skills
• Excellent organisational and time-management abilities
• High level of professionalism and customer service focus
• Strong analytical skills and experience managing KPIs and budgets
• Effective communication and problem-solving skills
• Passion for luxury automotive brands and delivering premium customer experiences

Why Join Autosports Group?

• Accelerated career growth with a defined pathway, personalised mentoring, and ongoing professional development
• Access to premium, factory-backed training to keep your skills at the industry forefront
• ASG Paid Parental Leave to support you and your family
• Access to exclusive OEM offers on new vehicles across all dealerships
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site and discounted private health insurance rates with HCF
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network
• Generous referral bonus incentives for employees and their friends/family
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement

Applications are reviewed as they are submitted. Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights in line with our policy. This includes reference checks and other role-relevant screening where applicable.

• Assist the Aftersales Manager in the day-to-day operations of the service department
• Oversee scheduling, workflow, and team performance to meet service targets
• Ensure exceptional customer experiences through proactive communication and problem-solving
• Support recruitment, training, and development of service team members
• Monitor KPIs, budgets, and departmental performance metrics
• Collaborate with Sales, Parts, and Workshop teams to enhance overall dealership operations
• Maintain compliance with manufacturer standards, workplace safety regulations, and internal processes
• Drive continuous improvement initiatives within the service department

• Strong leadership, coaching, and team development skills
• Excellent organisational and time-management abilities
• High level of professionalism and customer service focus
• Strong analytical skills
• Effective communication and problem-solving skills
• Passion for luxury automotive brands and delivering premium customer experiences

• Previous experience in automotive service management or a senior service advisor role
• Experience managing KPIs and budgets