Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Are you passionate about supporting vulnerable individuals and families to achieve housing stability and build better lives? We are seeking a committed and experienced Housing Officer to join our team and make a tangible impact through the delivery of high-quality tenancy and property management services.

As an Asset Officer, you will be responsible for delivering comprehensive maintenance management services to tenants across our housing programs. This includes ensuring regular and emergency maintenance are kept up to date and tenants are well informed and supported in their requests. You will also play a key role in building strong relationships with tenants, service providers, and internal teams to support holistic and client-focused outcomes

• Identify our tenant’s maintenance needs, determine the priority, and communicate expectations to all parties
• Provide supervision and coordination of site contractors
• Undertake building/property maintenance tasks including inspections, scoping, quality audits as necessary and in a timely manner. Such tasks may be routine or planned and/or reactive
• Ensuring maintenance, invoicing and reporting are regularly completed and deadlines achieved
• Ensure maintenance work undertaken is compliant with corporate standards, relevant legislation, Australian standards and Workplace Health and Safety

• Experience in contractor and stakeholder management
• Ability to work effectively within a team environment
• Ability to work cooperatively with tenants and within a community
• Ability to complete property site inspection visits and assess maintenance works for compliance against quality expectations and specifications

• Experience in a similar role or facilities management
• Knowledge & application of relevant legislation requirements, codes & standards that relate to buildings, workplace health and safety
• Experience in managing site maintenance budgets, work orders and requisitions
• Previous experience working on a CMMS (Computerised maintenance management system), MS Office programs including Excel
• Current drivers’ licence
• Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.