Background information about the job or company (e.g., role context, company overview)

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As an Airside Operations Controller you will act as the central command point for real-time coordination of passenger movements and airside bus operations. This role ensures seamless alignment between aircraft readiness, boarding activities, and fleet dispatch to maintain safe, efficient, and on-time airport operations.

Responsibilities or duties

• Coordinate passenger boarding and disembarkation in alignment with aircraft turnaround timelines.
• Plan, allocate, and dispatch buses based on flight schedules, stand locations, and passenger demand.
• Serve as the central control point for all airside bus movements.
• Monitor and maintain safe separation between vehicles, aircraft, and airside infrastructure.
• Proactively manage real-time disruptions, including delays, equipment failures, and congestion.
• Communicate continuously with airline, ramp, and driver teams to ensure operational alignment.
• Enforce airside safety regulations and take immediate corrective action when required.
• Monitor flight schedules and adjust transport plans dynamically to reflect operational changes.
• Track fleet availability, utilisation, and serviceability to optimise resource deployment.
• Coordinate contingency transport solutions during peak periods or irregular operations.
• Maintain accurate operational logs and incident reports in real time.
• Support investigations into safety incidents, delays, or service failures.
• Provide direction and prioritisation to drivers during high-pressure or time-critical situations.
• Liaise with maintenance teams to report vehicle defects and ensure timely resolution.
• Identify opportunities to improve efficiency, turnaround times, and passenger flow.

Qualifications or requirements (e.g., education, skills)

• Australian Citizen/Resident with unlimited work rights.
• Possession of a valid Australian driver's license and reliable transportation.
• Must be 18 years of age or older.
• Strong situational awareness.
• Stakeholder communication and coordination.
• Operational planning and logistics control.
• Safety compliance and risk management
• Maintains composure under pressure and presents themselves with confidence.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Full Time Employment.
• Paid staff parking available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

• Coordinate passenger boarding and disembarkation in alignment with aircraft turnaround timelines.
• Plan, allocate, and dispatch buses based on flight schedules, stand locations, and passenger demand.
• Serve as the central control point for all airside bus movements.
• Monitor and maintain safe separation between vehicles, aircraft, and airside infrastructure.
• Proactively manage real-time disruptions, including delays, equipment failures, and congestion.
• Communicate continuously with airline, ramp, and driver teams to ensure operational alignment.
• Enforce airside safety regulations and take immediate corrective action when required.
• Monitor flight schedules and adjust transport plans dynamically to reflect operational changes.
• Track fleet availability, utilisation, and serviceability to optimise resource deployment.
• Coordinate contingency transport solutions during peak periods or irregular operations.
• Maintain accurate operational logs and incident reports in real time.
• Support investigations into safety incidents, delays, or service failures.
• Provide direction and prioritisation to drivers during high-pressure or time-critical situations.
• Liaise with maintenance teams to report vehicle defects and ensure timely resolution.
• Identify opportunities to improve efficiency, turnaround times, and passenger flow.

• Strong situational awareness.
• Stakeholder communication and coordination.
• Operational planning and logistics control.
• Safety compliance and risk management
• Maintains composure under pressure and presents themselves with confidence.

• Australian Citizen/Resident with unlimited work rights.
• Possession of a valid Australian driver's license and reliable transportation.
• Must be 18 years of age or older.