Who we are:

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working

Hornsby Ku-ring-gai Hospital, Outpatient Services Unit.

What you'll be doing

This is an administrative role within Outpatient Services across Hornsby Hospital campus to support a busy outpatient environment that provides multidisciplinary therapies and specialist clinics. This role assists in maintaining an efficient workflow in a high demand service. The position is responsible for a range of administrative functions, such as meeting and greeting clients, answering general enquiries, directing enquiries to appropriate person/place, taking and relaying messages, responding to emails, updating patient information in eMR, reporting service events, referral processing, registering /discharging patients in eMR, scheduling and rescheduling appointments and other tasks associated with the service.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria:

• Sound organisational skills, effective time management, ability to problem solve and can perform under pressure.
• Demonstrated ability to work independently when required, but with broad direction and supervision.
• Demonstrated professional telephone manners and excellent customer service.
• Demonstrated effective oral/written communication and interpersonal skills and the ability to interact with people across all levels, including people from diverse ethnic and cultural background.

• Meeting and greeting clients
• Answering general enquiries
• Directing enquiries to appropriate person/place
• Taking and relaying messages
• Responding to emails
• Updating patient information in eMR
• Reporting service events
• Referral processing
• Registering /discharging patients in eMR
• Scheduling and rescheduling appointments
• Other tasks associated with the service

• Sound organisational skills
• Effective time management
• Ability to problem solve
• Ability to perform under pressure
• Ability to work independently when required, but with broad direction and supervision
• Professional telephone manners
• Excellent customer service
• Effective oral/written communication skills
• Interpersonal skills
• Ability to interact with people across all levels, including people from diverse ethnic and cultural backgrounds

• NSW Health Category A position which requires immunisation and screening for certain diseases.
• Completion of OASV Undertaking/ Declaration Form and TB Assessment Tool.