Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Mission Australia is seeking a proactive and highly organised Administration Officer to provide essential administrative support to our customer experience team. This role is ideal for someone who thrives in a fast-paced environment, exercises sound judgement, and is committed to delivering high-quality administrative support with professionalism, confidentiality, and sensitivity.

Reporting to customer hub manager, you will play a key role in ensuring the smooth day-to-day operation of the office while supporting rent review team and service delivery outcomes across the Mission Australia Housing

Your key responsibilities will be to:

• Providing high-level administrative support
• Managing records, databases, filing systems, and archiving processes
• Handling housing inboxes, tenant enquiries and feedback with professionalism and discretion
• Coordinating meetings, agendas, minutes, room bookings, and catering
• Preparing bulk correspondence for tenant communication
• Supporting the customer hub and rent review teams with reports and documentation
• Supporting financial administration, reimbursements and invoicing
• Organising travel bookings and fleet vehicle servicing
• Maintaining office supplies, assets, and inventory systems
• Supporting compliance with organisational policies and procedures

Requirements for success

• Relevant qualification and/or demonstrated experience in administration support
• Strong organisational and time-management skills
• Experience in community services and or social housing
• Excellent written and verbal communication abilities
• High attention to detail and confidentiality
• Ability to work effectively in a busy and complex environment
• Strong interpersonal skills and ability to build relationships
• Confidence using Microsoft Office Suite, including Word, Excel, and PowerPoint
• Ability to work independently and as part of a team

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks and WWCC.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

• Providing high-level administrative support
• Managing records, databases, filing systems, and archiving processes
• Handling housing inboxes, tenant enquiries and feedback with professionalism and discretion
• Coordinating meetings, agendas, minutes, room bookings, and catering
• Preparing bulk correspondence for tenant communication
• Supporting the customer hub and rent review teams with reports and documentation
• Supporting financial administration, reimbursements and invoicing
• Organising travel bookings and fleet vehicle servicing
• Maintaining office supplies, assets, and inventory systems
• Supporting compliance with organisational policies and procedures

• Strong organisational and time-management skills
• Excellent written and verbal communication abilities
• High attention to detail and confidentiality
• Ability to work effectively in a busy and complex environment
• Strong interpersonal skills and ability to build relationships
• Confidence using Microsoft Office Suite, including Word, Excel, and PowerPoint
• Ability to work independently and as part of a team

• Relevant qualification and/or demonstrated experience in administration support
• Experience in community services and or social housing