Background information about the job or company

Elevate your career with the best in the business. Our Top 15 ranked Australian Brokerage is looking for an Administration Officer to join our award-winning team, recently recognized as the 2025 Franchise Office of the Year

Based in South West Sydney, we are a growing brokerage backed by over 20 years of industry experience. Specialising in residential lending, we also offer an array of financial solutions and are dedicated to tailoring solutions for each customer. As part of our team, you'll have the opportunity to work alongside Australia's Top 20 Brokers for five consecutive years, and gain invaluable insights from a top 1% business.

As a highly structured business, we place a strong emphasis on culture and career progression. If you're the right fit for our team, we're more than happy to provide training for the technical skills you'll need.

Responsibilities or duties

• Assist with Preparation of Loan Applications and qualifying New Leads
• Serve as the primary point of contact, managing high-volume calls and email correspondence
• Contribute to the firm’s digital presence by assisting with marketing initiatives on social and professional platforms
• Maintain clean and accurate CRM records in relation to customer details and activity history.
• Coordinate meetings, appointments, maintaining business systems and reporting
• Streamline the onboarding process for new hires and coordination of company events
• Ownership of the individual/team targets and a willingness to teach and learn with each other
• Client, broker, solicitors and lender party relationship management

Qualifications or requirements

• A genuine passion for helping others and driven to achieving excellence for clients
• Reliable team player with “find a way” attitude in a busy office environment
• Excellent verbal and written communication skills enabling the candidate to deal effectively with the business partners, broker team and clients from a remote location
• A proactive interest in marketing, brand aesthetics, or content creation.
• Advanced computer literacy skills and the ability to learn quickly
• Highly organised, punctual and proficient at multitasking

Experience needed

• Minimum 1 year experience working in a professional office or currently in a sales/finance related field
• Strong grasp of MS Office/Google Suite (specifically Excel and Calendar management) and phone systems
• Moderate experience with industry-specific software, digital application tools and Canva
• Ability to quickly master and maintain internal processes and reporting

Any other provided details

Completed Tertiary education is desirable but not mandatory

This is a fully remote position ideal for a self-motivated professional with exceptional communication skills. While not required, prior experience thriving in a highly collaborative, distributed team will help you find success quickly in this role.

• Assist with Preparation of Loan Applications and qualifying New Leads
• Serve as the primary point of contact, managing high-volume calls and email correspondence
• Contribute to the firm’s digital presence by assisting with marketing initiatives on social and professional platforms
• Maintain clean and accurate CRM records in relation to customer details and activity history.
• Coordinate meetings, appointments, maintaining business systems and reporting
• Streamline the onboarding process for new hires and coordination of company events
• Ownership of the individual/team targets and a willingness to teach and learn with each other
• Client, broker, solicitors and lender party relationship management

• A genuine passion for helping others and driven to achieving excellence for clients
• Reliable team player with “find a way” attitude in a busy office environment
• Excellent verbal and written communication skills enabling the candidate to deal effectively with the business partners, broker team and clients from a remote location
• A proactive interest in marketing, brand aesthetics, or content creation.
• Advanced computer literacy skills and the ability to learn quickly
• Highly organised, punctual and proficient at multitasking

• Completed Tertiary education is desirable but not mandatory
• Minimum 1 year experience working in a professional office or currently in a sales/finance related field
• Strong grasp of MS Office/Google Suite (specifically Excel and Calendar management) and phone systems
• Moderate experience with industry-specific software, digital application tools and Canva
• Ability to quickly master and maintain internal processes and reporting