Background information about the job or company (e.g., role context, company overview)

Join CatholicCare Tasmania and make a difference in the lives of children and families across the state. CatholicCare Tasmania’s Early Learning and Care team delivers Outside School Hours Care (OSHC) and Early Learning Ludo Programs (ELP) in schools across Tasmania. We provide before-school care, after-school care, vacation care for children aged 4–12, and early learning programs for children aged 3–5.

We are seeking an Administration Assistant to support our state-wide Early Learning and Care Operations Team. This role is ideal for someone who is highly organised, detail-oriented, and passionate about delivering exceptional customer service.

About the Role

Responsibilities or duties

• Manage end-to-end child enrolment processes, including site tours and Child Care Subsidy support.
• Handle vacation care bookings and distribute program information to families.
• Maintain accurate child records and time/attendance data using Qikkids.
• Respond to parent enquiries promptly and professionally across phone, email, and written correspondence.
• Monitor debtors, process payments, and liaise with Tasmanian Collection Service.
• Provide general administrative support including filing, archiving, and reception duties.
• Actively manage waitlists and maintain stakeholder contact lists.

Qualifications or requirements (e.g., education, skills)

Experience needed

• Previous experience in a similar administrative role.
• Strong data entry skills with high accuracy and attention to detail.
• Proficiency in MS Office (Outlook, Word, Excel).
• Excellent time management and ability to work independently.
• Strong interpersonal and communication skills for engaging with families and team members.
• Ability to work collaboratively within a team environment.
• Desirable: Experience with childcare management systems such as Qikkids or Xplor.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Be part of a supportive, values-driven organisation.
• Contribute to programs that positively impact children and families.
• Enjoy a dynamic role with variety and purpose.

• Manage end-to-end child enrolment processes, including site tours and Child Care Subsidy support.
• Handle vacation care bookings and distribute program information to families.
• Maintain accurate child records and time/attendance data using Qikkids.
• Respond to parent enquiries promptly and professionally across phone, email, and written correspondence.
• Monitor debtors, process payments, and liaise with Tasmanian Collection Service.
• Provide general administrative support including filing, archiving, and reception duties.
• Actively manage waitlists and maintain stakeholder contact lists.

• Strong data entry skills with high accuracy and attention to detail.
• Proficiency in MS Office (Outlook, Word, Excel).
• Excellent time management and ability to work independently.
• Strong interpersonal and communication skills for engaging with families and team members.
• Ability to work collaboratively within a team environment.
• Experience with childcare management systems such as Qikkids or Xplor (Desirable).

• Previous experience in a similar administrative role.