Background information about the job or company (e.g., role context, company overview)

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

We have an opening for an on-site Workplace Concierge to join our customer-focused Property team at Bupa’s Melbourne offices. This standalone customer facing role will be responsible for the Concierge and level 16 meeting rooms ensuring all workplace areas are ready to welcome visitors, senior leaders and stakeholders at Bupa’s Exhibition Street offices.

As a corporate workplace professional, you’ll leverage your experience in a similar role within a medium to large enterprise to excel in a dynamic environment, undertaking a variety of daily administrative activities and solving issues as they arise to create a vibrant workplace experience.

This on-site position is offered as permanent, full-time with core hours from 8:30 am to 4:30 pm, Monday to Friday.

Responsibilities or duties

The purpose of this job is:

• Provide superior Concierge and Reception services including visitor greeting, security pass allocation, external meeting room management, audio visual setup, catering and onsite event coordination, stationery coordination and mail services administration.
• Regularly complete workplace audits to maintain high standards across the executive floor, including adhoc WHS activities
• Provide finance administration including receipting, invoicing and purchase orders

Qualifications or requirements (e.g., education, skills)

What is needed to make it possible:

This role will suit a workplace concierge professional who is passionate about delivering exceptional customer experiences, on-site in a medium to large corporate setting.

In addition, you’ll bring to the role:

• Workplace Concierge or Receptionist work experience with a strong client-focus mindset and demonstrated strong organisational and time management skills.
• Proficiency in Microsoft Outlook, Windows, and Excel is essential, alongside excellent communication and listening abilities.
• The ability to prioritise workloads and manage multiple tasks simultaneously is crucial, as is the capability to work both autonomously and collaboratively.
• As a self-motivated professional with decision-making and problem-solving skills, you will be adaptable to change and committed to continuous improvement.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Why someone will love it:

• Subsidised health insurance and general insurance on a range of Bupa’s travel, car, pet and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks and vaccinations.
• Discounted products and services via our extensive partner network, like Apple, Endota Spa, New Balance, Garmin, JB Hi Fi.
• An additional annual leave day for you to focus on your wellbeing and volunteer days each year for you to give back to your community.
• You will have the opportunity to further learn and develop with excellent development courses available via Bupa Campus and online offerings

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

• Provide superior Concierge and Reception services including visitor greeting, security pass allocation, external meeting room management, audio visual setup, catering and onsite event coordination, stationery coordination and mail services administration.
• Regularly complete workplace audits to maintain high standards across the executive floor, including adhoc WHS activities
• Provide finance administration including receipting, invoicing and purchase orders

• Strong client-focus mindset
• Strong organisational and time management skills
• Proficiency in Microsoft Outlook, Windows, and Excel
• Excellent communication and listening abilities
• Ability to prioritise workloads and manage multiple tasks simultaneously
• Ability to work both autonomously and collaboratively
• Decision-making and problem-solving skills
• Adaptability to change
• Commitment to continuous improvement

• Workplace Concierge or Receptionist work experience
• Experience in a similar role within a medium to large enterprise