Service Delivery Controller

6-Month Fixed-Term Contract

12-hour rotating shifts (days/nights)

Lifestyle Roster: 5 days on / 4 days off, 5 off / 4 on, 5 on / 5 off

Join Pacific National – Australia’s largest private rail freight operator

Pacific National is Australia’s largest private rail freight operator, moving millions of tonnes of essential freight every day. We keep businesses and communities running across the country through safe, reliable rail services.

We’re now seeking a proactive, safety-focused Service Delivery Controller to join our Integrated Planning Services – Day of Operations team on a 6-month fixed-term contract. This is a critical operational role where you’ll manage live train services, coordinate crews and assets, and respond to real-time challenges to ensure services run safely and on schedule.

What You’ll Do

Working within the Day of Operations control function, you’ll play a key role in delivering safe, reliable rail services by:

• Monitoring live train services and ensuring schedules are executed efficiently and safely
• Managing operational disruptions and minimising impacts on service delivery
• Coordinating train crew and assets to meet changing operational demands
• Providing timely and accurate information to internal teams and external stakeholders
• Maintaining operational systems and holding network providers accountable to the plan

What You’ll Bring

• Safety-focused mindset and availability for 12-hour rotating shifts (days, nights, weekends, public holidays)
• Experience in logistics, transport or operational control environments (preferred)
• Ability to work effectively in a fast-paced, shift-based operation
• Clear and confident communication skills (written and verbal)
• Strong problem-solving and critical thinking capability
• Good time management and prioritisation skills and capacity to build relationships and influence outcomes across stakeholders

Why join us?

At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted.

Some of the benefits we offer are:

• Paid parental leave
• Discounted travel and insurance
• Novated Leasing
• Fitness Passport
• Inclusive, values-driven culture

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity, and Own It – helping us build strong connections and do our best work every day.

Safely Every Day — That’s Our Promise.

We welcome applicants from all backgrounds and offer reasonable adjustments throughout the recruitment process.

Pacific National acknowledges the Traditional Custodians of the land on which we work, live and rail, and we pay respect to Elders past, present and future.

Ready to be part of our future?

• Monitoring live train services and ensuring schedules are executed efficiently and safely
• Managing operational disruptions and minimising impacts on service delivery
• Coordinating train crew and assets to meet changing operational demands
• Providing timely and accurate information to internal teams and external stakeholders
• Maintaining operational systems and holding network providers accountable to the plan

• Safety-focused mindset
• Ability to work effectively in a fast-paced, shift-based operation
• Clear and confident communication skills (written and verbal)
• Strong problem-solving and critical thinking capability
• Good time management and prioritisation skills
• Capacity to build relationships and influence outcomes across stakeholders

• Experience in logistics, transport or operational control environments (preferred)