About the Opportunity

This role provides day‑to‑day leadership of the North West Youth Outreach Team—overseeing operations, supervising staff, holding a small caseload, and making key service decisions in line with MCM’s People Leadership expectations.

About you

We are looking for someone who can:

• Bring motivation and enthusiasm to working with young people and their children.
• Hold a qualification in Social Work, Youth Work, or a related community services field.
• Actively and assertively engage young people with complex needs in community settings.
• Demonstrate an understanding of the homelessness service system, including trends, systemic issues, and best‑practice approaches for at‑risk young people.
• Work with homeless young people using a trauma‑informed approach.
• Provide effective supervision and support to outreach case managers.
• Communicate strongly and work collaboratively as part of a leadership team.
• Participate in after‑hours on‑call manager duties as rostered.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• A demonstrated ability to lead, guide, supervise and support employees with a sound understanding of supervision guidelines and best practice principles.
• Strong ability to actively and assertively engage young people with complex needs.
• A comprehensive understanding of the homelessness service system.
• A clear understanding of, and ability to lead case management, including client assessment and intake processes.
• Demonstrated capacity to work flexibly and have the ability to manage competing demands.
• High level of initiative and motivation.
• Demonstrated ability to work autonomously and as part of a team.
• Well-developed communication, negotiation, interpersonal and conflict resolution skills.
• Computer literacy, including proficiency in the Microsoft suite of programs.
• Ability to participate in on-call for the division, as per the roster and oncall procedure.

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Driver's license
• Right to Work in Australia

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

• Day‑to‑day leadership of the North West Youth Outreach Team
• Overseeing operations
• Supervising staff
• Holding a small caseload
• Making key service decisions in line with MCM’s People Leadership expectations
• Actively and assertively engage young people with complex needs in community settings
• Work with homeless young people using a trauma‑informed approach
• Provide effective supervision and support to outreach case managers
• Communicate strongly and work collaboratively as part of a leadership team
• Participate in after‑hours on‑call manager duties as rostered

• Social Work
• Youth Services
• Community Services
• Leadership
• Supervision
• Case Management
• Trauma-informed approach
• Communication
• Negotiation
• Interpersonal skills
• Conflict resolution
• Computer literacy (Microsoft suite)

• Qualification in Social Work, Youth Work, or a related community services field
• Demonstrated ability to lead, guide, supervise and support employees
• Sound understanding of supervision guidelines and best practice principles
• Strong ability to actively and assertively engage young people with complex needs
• Comprehensive understanding of the homelessness service system
• Clear understanding of, and ability to lead case management, including client assessment and intake processes
• Demonstrated capacity to work flexibly and manage competing demands
• High level of initiative and motivation
• Demonstrated ability to work autonomously and as part of a team
• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Driver's license
• Right to Work in Australia