Background information about the job or company (e.g., role context, company overview)

Lead the delivery of impactful transformation initiatives, driving change across complex programs! #LI-DNI

Design and deliver effective change management strategies, ensuring minimal disruption and smooth adoption!

Partner with senior stakeholders to influence customer and colleague outcomes, shaping engagement, readiness and business success!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Consultant Change, you will join the Transformation Change team that’s doubling down on customer obsession.

Responsibilities or duties

Each day, you’ll go above and beyond to:

• Lead end-to-end delivery of change management activities across key transformation programs, ensuring alignment to agreed plans and timelines.
• Partner closely with project leaders and stakeholders to drive successful implementation of change initiatives.
• Conduct change impact assessments and support transition planning to ensure organisational readiness.
• Develop and execute stakeholder engagement strategies to maximise adoption and minimise disruption.
• Design and deliver communication plans to support impacted business areas throughout the change lifecycle.
• Identify training needs and develop supporting materials to enable smooth transition and capability uplift.
• Establish and track adoption metrics to monitor progress, manage risks, and ensure successful outcomes.

Qualifications or requirements (e.g., education, skills)

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong strategic thinking with the ability to shape and deliver change strategies for complex programs.
• Advanced influencing and negotiation skills, with the ability to engage senior stakeholders.
• Excellent stakeholder management, building and maintaining trusted relationships across teams.
• Superior written and verbal communication skills, with experience delivering impactful messaging.
• Proven ability to lead and drive change initiatives, providing direction and guidance to project teams.
• Experience applying change management methodologies in agile and transformation environments.
• Strong facilitation and consulting skills, with the ability to influence outcomes and support decision-making.

Experience needed

Experience applying change management methodologies in agile and transformation environments.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

• Lead end-to-end delivery of change management activities across key transformation programs, ensuring alignment to agreed plans and timelines.
• Partner closely with project leaders and stakeholders to drive successful implementation of change initiatives.
• Conduct change impact assessments and support transition planning to ensure organisational readiness.
• Develop and execute stakeholder engagement strategies to maximise adoption and minimise disruption.
• Design and deliver communication plans to support impacted business areas throughout the change lifecycle.
• Identify training needs and develop supporting materials to enable smooth transition and capability uplift.
• Establish and track adoption metrics to monitor progress, manage risks, and ensure successful outcomes.

• Strong strategic thinking with the ability to shape and deliver change strategies for complex programs.
• Advanced influencing and negotiation skills, with the ability to engage senior stakeholders.
• Excellent stakeholder management, building and maintaining trusted relationships across teams.
• Superior written and verbal communication skills, with experience delivering impactful messaging.
• Proven ability to lead and drive change initiatives, providing direction and guidance to project teams.
• Experience applying change management methodologies in agile and transformation environments.
• Strong facilitation and consulting skills, with the ability to influence outcomes and support decision-making.

• Strong strategic thinking with the ability to shape and deliver change strategies for complex programs.
• Advanced influencing and negotiation skills, with the ability to engage senior stakeholders.
• Excellent stakeholder management, building and maintaining trusted relationships across teams.
• Superior written and verbal communication skills, with experience delivering impactful messaging.
• Proven ability to lead and drive change initiatives, providing direction and guidance to project teams.
• Experience applying change management methodologies in agile and transformation environments.
• Strong facilitation and consulting skills, with the ability to influence outcomes and support decision-making.