Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

The Regional Support Manager plays a pivotal role in supporting the organisation’s mission to strengthen communities and improve outcomes for people experiencing vulnerability. Reporting to the State Leader – NSW Region West, and working in close partnership with regional leaders, this position enables consistent, high-quality service delivery by leading support teams, strengthening administrative and operational practices, and fostering a culture of collaboration and accountability. With a strong focus on client-centred outcomes, the role ensures that systems, processes and people are aligned to deliver meaningful and lasting impact.

Your key responsibilities will be to:

• Lead and support the regional administration team to deliver consistent, high-quality services aligned with organisational priorities
• Partner with regional leaders to provide high-level operational, administrative and project support across services
• Drive consistency and continuous improvement in administrative processes, systems and ways of working across the region
• Coordinate and strengthen collaboration between teams to enable effective program delivery and positive client outcomes
• Oversee reporting, data collection and analysis to support informed decision-making and performance monitoring
• Support financial and workforce processes, including budgeting, reporting, recruitment and workforce coordination
• Ensure compliance with organisational policies, contractual requirements and quality frameworks, including risk management and safety
• Build capability within support teams through coaching, guidance and performance development
• Maintain effective relationships with internal and external stakeholders, including funders, partners and corporate teams

Requirements for success

• Demonstrated experience in high-level administrative and operational support within complex environments
• Proven ability to lead, coach and develop teams to achieve strong performance and service outcomes
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines
• Highly developed communication and interpersonal skills, with the ability to build effective relationships with diverse stakeholders
• Sound judgement, initiative and discretion, with the ability to manage sensitive and confidential information
• Experience in reporting, data analysis and using insights to support decision-making and continuous improvement
• Proficiency in Microsoft Office suite and confidence using systems to support administration, reporting and coordination
• Hold current valid Working with Children Check (WWCC) and Drivers’ Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

• Lead and support the regional administration team to deliver consistent, high-quality services aligned with organisational priorities
• Partner with regional leaders to provide high-level operational, administrative and project support across services
• Drive consistency and continuous improvement in administrative processes, systems and ways of working across the region
• Coordinate and strengthen collaboration between teams to enable effective program delivery and positive client outcomes
• Oversee reporting, data collection and analysis to support informed decision-making and performance monitoring
• Support financial and workforce processes, including budgeting, reporting, recruitment and workforce coordination
• Ensure compliance with organisational policies, contractual requirements and quality frameworks, including risk management and safety
• Build capability within support teams through coaching, guidance and performance development
• Maintain effective relationships with internal and external stakeholders, including funders, partners and corporate teams

• Demonstrated experience in high-level administrative and operational support within complex environments
• Proven ability to lead, coach and develop teams to achieve strong performance and service outcomes
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines
• Highly developed communication and interpersonal skills, with the ability to build effective relationships with diverse stakeholders
• Sound judgement, initiative and discretion, with the ability to manage sensitive and confidential information
• Experience in reporting, data analysis and using insights to support decision-making and continuous improvement
• Proficiency in Microsoft Office suite and confidence using systems to support administration, reporting and coordination

• Hold current valid Working with Children Check (WWCC) and Drivers’ Licence
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.