Team Leader – Complex Home Repairs (GI Property Claims)

? Brisbane | Leadership Role

Lead complex claims. Influence outcomes. Shape smarter ways of working.

At Allianz Partners, we are building the future of insurance operations—combining human expertise with smarter, data-led decision making to deliver better outcomes for customers when they need us most.

We’re looking for an experienced GI Property Claims leader to step into a critical role overseeing complex and large-loss home insurance claims, while driving performance across a high-performing team and dispute resolution function.

About the Role

Reporting to the Platform Manager – Home Operations, you will lead a specialist team managing high-severity, high-value property claims and internal disputes.

This is a role for someone who thrives in complexity—balancing technical claims expertise, customer outcomes, risk management, and commercial performance, while leveraging insights and continuous improvement approaches to optimise results.

? This role requires deep, hands-on experience in General Insurance (GI) Property Claims—this is essential.

What You’ll Be Responsible For

• Leading Complex Claims & Technical Excellence

  Oversee end-to-end management of large-loss and complex property claims

  Ensure accurate policy interpretation, scope validation, and cost assessment

  Guide teams through technically challenging claims involving structural damage and high-value exposure

  Partner with loss adjusters, builders, and technical experts to drive best outcomes

• Driving Smarter, Data-Informed Decisions

  Use performance data and insights to improve cost, quality, and turnaround times

  Identify trends, risks, and opportunities across claims portfolios

  Apply a continuous improvement mindset to enhance processes and outcomes

• Dispute & Escalation Management

  Lead resolution of internal disputes (IDR) and complex escalations

  Navigate sensitive situations with customers and stakeholders

  Apply a risk-based, structured approach to decision-making

• Team Leadership & Capability Building

  Lead, coach, and develop a high-performing team

  Foster a culture of accountability, collaboration, and growth

  Build capability in handling complex claims and disputes

  Act as a role model in delivering customer-centric outcomes

• Commercial & Financial Performance

  Drive cost control and identify opportunities for savings

  Monitor builder and supplier performance using KPI frameworks

  Ensure financial accuracy and minimise leakage

• Customer & Stakeholder Experience

  Deliver exceptional service across all touchpoints

  Manage vulnerable customers with empathy and professionalism

  Influence and engage a broad stakeholder group, including senior leaders

What You Bring

• ✅ Essential: GI Property Claims Expertise

  Minimum 5+ years in General Insurance Property Claims

  Strong experience in:

  • Complex and large-loss claims
  • Dispute and escalation management
  • Builder and repair network engagement
• ✅ Technical Capability

  Deep understanding of:

  • Building and construction practices
  • Policy coverage and interpretation
  • Scope validation and cost control
• ✅ Leadership & Commercial Acumen

  Proven experience leading teams in high-pressure environments

  Strong financial mindset with cost containment experience

  Ability to make sound decisions on high-value claims

• ✅ Future-Focused Mindset

  Comfortable working in data-led, insight-driven environments

  Curious, adaptable, and open to new tools, systems, and smarter ways of working

  Passion for continuous improvement and operational excellence

• Oversee end-to-end management of large-loss and complex property claims
• Ensure accurate policy interpretation, scope validation, and cost assessment
• Guide teams through technically challenging claims involving structural damage and high-value exposure
• Partner with loss adjusters, builders, and technical experts to drive best outcomes
• Use performance data and insights to improve cost, quality, and turnaround times
• Identify trends, risks, and opportunities across claims portfolios
• Apply a continuous improvement mindset to enhance processes and outcomes
• Lead resolution of internal disputes (IDR) and complex escalations
• Navigate sensitive situations with customers and stakeholders
• Apply a risk-based, structured approach to decision-making
• Lead, coach, and develop a high-performing team
• Foster a culture of accountability, collaboration, and growth
• Build capability in handling complex claims and disputes
• Act as a role model in delivering customer-centric outcomes
• Drive cost control and identify opportunities for savings
• Monitor builder and supplier performance using KPI frameworks
• Ensure financial accuracy and minimise leakage
• Deliver exceptional service across all touchpoints
• Manage vulnerable customers with empathy and professionalism
• Influence and engage a broad stakeholder group, including senior leaders

• Complex and large-loss claims management
• Dispute and escalation management
• Builder and repair network engagement
• Building and construction practices knowledge
• Policy coverage and interpretation
• Scope validation and cost control
• Team leadership
• Financial mindset
• Cost containment
• Data-led decision making
• Continuous improvement

• Minimum 5+ years in General Insurance Property Claims
• Proven experience leading teams in high-pressure environments
• Strong financial mindset with cost containment experience
• Ability to make sound decisions on high-value claims
• Comfortable working in data-led, insight-driven environments
• Curious, adaptable, and open to new tools, systems, and smarter ways of working
• Passion for continuous improvement and operational excellence