Labour Planning Officer – North Sydney Terminal

Casual | 12-Month Contract | Rotating Day/Night Shifts | Full Training Provided

Join Pacific National – Australia’s largest private rail freight operator.

Every day we transport millions of tonnes of critical freight around the country for our customers. We’re now looking for a detail-oriented, safety-focused Labour Planning Officer to join our North Sydney team. This critical role supports the day-of-operations service delivery teams to keep our network running smoothly.

What You’ll Do

• Plan and allocate train crew to services in line with rosters and operational requirements
• Monitor real-time network performance and respond to service disruptions
• Manage incidents and operational changes to minimise impact on customers
• Update and maintain labour and safety management systems with accurate data
• Communicate critical operational updates to internal teams and external stakeholders
• Collaborate with service delivery, maintenance, and network teams to keep services running
• Ensure compliance with safety protocols and support crew welfare

What You’ll Bring

• Strong problem-solving skills and ability to prioritise under pressure
• Excellent communication – verbal, written, and interpersonal
• Collaborative team player comfortable in a fast-paced environment
• Excellent Microsoft Office and computer skills
• Knowledge of transport or logistics planning is an advantage
• Flexibility to work rotating day/night shifts, weekends, and public holidays

Why Join Us?

• Gain hands-on experience in rail operations
• Work in a dynamic, fast-paced environment
• Opportunity to develop skills for future permanent roles
• Be part of a team that values safety and collaboration

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity, and Own It – helping us build strong connections and do our best work every day.

Safely Every Day — That’s Our Promise.

We welcome applicants from all backgrounds and offer reasonable adjustments throughout the recruitment process.

Pacific National acknowledges the Traditional Custodians of the land on which we work live and rail.

Like to know more about Pacific National?

Head to our website to find out more: Join Our Team | Careers & Culture at Pacific National

• Plan and allocate train crew to services in line with rosters and operational requirements
• Monitor real-time network performance and respond to service disruptions
• Manage incidents and operational changes to minimise impact on customers
• Update and maintain labour and safety management systems with accurate data
• Communicate critical operational updates to internal teams and external stakeholders
• Collaborate with service delivery, maintenance, and network teams to keep services running
• Ensure compliance with safety protocols and support crew welfare

• Strong problem-solving skills
• Ability to prioritise under pressure
• Excellent communication – verbal, written, and interpersonal
• Collaborative team player
• Comfortable in a fast-paced environment
• Excellent Microsoft Office and computer skills
• Knowledge of transport or logistics planning is an advantage

• Flexibility to work rotating day/night shifts, weekends, and public holidays