About Us:

My Muscle Chef (MYMC) is Australia’s premium fresh ready-made meal and functional food and beverage company. Based in Sydney NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in an industry that is experiencing explosive growth.

Since 2013, we have experienced continuous growth & hold enormous ambition to remain an industry leader. We are seeking high energy individuals to join our entrepreneurial team and culture to help us unlock our next phase of hyper growth.

MYMC Values:

We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience.

• Find a Better Way.
• Walk in our Customers’ Shoes. Everyday.
• Challenge Ideas and Champion Solutions.
• Integrity is Stronger than Muscle.
• Enjoy the Journey!

What we offer you:

• Join a growing company with career progression & development opportunities
• Be apart of a supportive & hard working team environment
• The tools & resources to own & lead the IT space
• Daily access to our fully equipped state of the art on-site gym.
• Enjoy $1 My Muscle Chef meals and snacks on-site every day
• Join a diverse, values-led culture that encourages bold thinking and innovation
• Generous staff discounts on our products, plus a range of additional employee benefits

About the role:

My Muscle Chef is looking for a hands-on IT Manager to own IT operations across our office and manufacturing environments.

This role sits within a hybrid support model. Day-to-day end user support is delivered via an external partner, with internal accountability for service quality, security, identity, and platform administration remaining in-house.

If you enjoy building structure, solving operational problems, and taking ownership in a fast-moving environment, this role will suit you.

Key Responsibilities but not limited too:

• Own IT operations across office and factory environments.
• Manage and hold external IT support partner accountable for service delivery and SLAs.
• Lead escalation of business-critical IT incidents.
• Own endpoint management (Intune, Entra ID) including compliance, device standards, and lifecycle management.
• Manage identity and access controls, including ERP user access and role governance.
• Oversee ERP-related Azure subscriptions and supporting infrastructure.
• Provide on-site troubleshooting for operational devices (scanners, printers, production PCs).
• Maintain backup and disaster recovery oversight.
• Establish and maintain core IT operational policies and documentation.

About you:

• 5+ years’ experience in IT operations, systems administration, or infrastructure roles.
• Strong Microsoft 365, Entra ID, and Intune experience.
• Experience managing or overseeing a managed IT services provider.
• Background supporting operational or high-uptime environments (manufacturing, warehouse, logistics, retail or similar).
• Calm and structured under pressure.
• Comfortable working independently and bringing clarity to evolving environments.

Desirable:

• Exposure to Microsoft Dynamics 365 ERP administration.
• Experience managing Azure subscriptions and virtual machines.
• Exposure to IT budgeting or vendor cost management.
• Manufacturing or operational technology experience.

Next Steps:

All shortlisted applicants will be contacted for a phone screen. All successful applicants will then progress to our interview stage which could be a 2nd round interview process.

• Own IT operations across office and factory environments.
• Manage and hold external IT support partner accountable for service delivery and SLAs.
• Lead escalation of business-critical IT incidents.
• Own endpoint management (Intune, Entra ID) including compliance, device standards, and lifecycle management.
• Manage identity and access controls, including ERP user access and role governance.
• Oversee ERP-related Azure subscriptions and supporting infrastructure.
• Provide on-site troubleshooting for operational devices (scanners, printers, production PCs).
• Maintain backup and disaster recovery oversight.
• Establish and maintain core IT operational policies and documentation.

• Microsoft 365
• Entra ID
• Intune
• Managed IT services provider management
• Troubleshooting operational devices (scanners, printers, production PCs)
• Backup and disaster recovery
• IT policy and documentation development
• Microsoft Dynamics 365 ERP administration (Desirable)
• Azure subscriptions and virtual machines management (Desirable)
• IT budgeting (Desirable)
• Vendor cost management (Desirable)
• Manufacturing or operational technology experience (Desirable)

• 5+ years’ experience in IT operations, systems administration, or infrastructure roles.
• Strong Microsoft 365, Entra ID, and Intune experience.
• Experience managing or overseeing a managed IT services provider.
• Background supporting operational or high-uptime environments (manufacturing, warehouse, logistics, retail or similar).
• Calm and structured under pressure.
• Comfortable working independently and bringing clarity to evolving environments.