About ALPA

Randstad has partnered with ALPA (Arnhem Land Progress Aboriginal Corporation), one of Australia’s largest Aboriginal-owned benevolent corporations. We are seeking passionate individuals ready to bring their skills to some of the most beautiful and remote parts of Northern Australia. This isn’t just a job, it’s an opportunity to support the social and economic development of remote communities.

About your next role

As an IT Field Service and Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.

Responsibilities:

• Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
• Support end-user devices such as desktops, laptops, and associated software
• Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
• Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
• Maintain accurate records of hardware configurations and contribute to the internal knowledge base
• Provide high-quality customer service by communicating technical information clearly to non-technical users
• Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations

What we look for

You are a technically proficient and adventurous professional who enjoys a mix of field-based problem solving and office-based support.

• Proven hands-on experience with computer hardware, software, and troubleshooting
• Previous experience working within a Service Desk or Helpdesk environment
• Excellent communication skills with a strong focus on customer service
• Ability and willingness to travel frequently to remote locations and work in challenging field environments
• Experience in remote Indigenous communities or retail environments is highly regarded
• Confidence using hand and power tools is a plus

Mandatory Requirements

• Australian Citizenship or Permanent Residency
• Current Australian Driver’s Licence
• Ability to obtain necessary clearances for remote community work

What you will get in return

• 5 weeks annual leave + 17.5% leave loading
• 14% superannuation
• The chance to make a meaningful difference in remote First Nations communities

• Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
• Support end-user devices such as desktops, laptops, and associated software
• Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics
• Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling
• Maintain accurate records of hardware configurations and contribute to the internal knowledge base
• Provide high-quality customer service by communicating technical information clearly to non-technical users
• Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations

• Proven hands-on experience with computer hardware, software, and troubleshooting
• Previous experience working within a Service Desk or Helpdesk environment
• Excellent communication skills with a strong focus on customer service
• Ability and willingness to travel frequently to remote locations and work in challenging field environments
• Experience in remote Indigenous communities or retail environments is highly regarded
• Confidence using hand and power tools is a plus

• Australian Citizenship or Permanent Residency
• Current Australian Driver’s Licence
• Ability to obtain necessary clearances for remote community work