Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join a purpose-led organisation where every day brings the opportunity to change lives for the better. We are looking for a dedicated and empathetic professional to become part of our committed team, supporting people within our community who need it most.

In this impactful role, you will work directly with individuals and families to help them secure and sustain safe housing, empowering them to build stronger, more stable futures. Mission Australia Housing delivers social and affordable housing solutions that provide vulnerable Australians with the security of a quality home and the opportunity to actively engage in their communities.

This is a frontline, people-focused position that calls for excellent communication skills, emotional resilience, and a strong desire to continuously learn and improve. You’ll be welcomed into a supportive, inclusive environment where your contribution is valued and the positive outcomes of your work are seen every day.

Your key responsibilities will be to:

• Conducting all the arrangements to lease vacant properties quickly and effectively
• Work with tenants to assist and support them in maintaining their tenancies
• Carry out property inspections and complete the required property reports
• Prepare court/tribunal documents where necessary
• Ensure tenancy and property records are kept up to date and information recorded meets the organisations and Regulatory standards
• Maintain a strong KPI focus across a variety of performance areas
• Maintain positive relationships with external and internal stakeholders
• Actively contributes to developing and implementing strategies that connect tenants to additional support

Requirements for success

• Demonstrated experience working with vulnerable client groups with strong people skills
• Knowledge of the Residential Tenancy Act would be preferred
• Previous experience working in the housing or social welfare sector would be preferred
• Strong experience with Microsoft Office products for reporting
• Excellent written and verbal communication skills
• Strong administrative experience and interpersonal skills
• Current Drivers’ Licence and valid WWVP

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks and WWVP.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

• Conducting all the arrangements to lease vacant properties quickly and effectively
• Work with tenants to assist and support them in maintaining their tenancies
• Carry out property inspections and complete the required property reports
• Prepare court/tribunal documents where necessary
• Ensure tenancy and property records are kept up to date and information recorded meets the organisations and Regulatory standards
• Maintain a strong KPI focus across a variety of performance areas
• Maintain positive relationships with external and internal stakeholders
• Actively contributes to developing and implementing strategies that connect tenants to additional support

• Strong people skills
• Knowledge of the Residential Tenancy Act
• Previous experience working in the housing or social welfare sector
• Strong experience with Microsoft Office products for reporting
• Excellent written and verbal communication skills
• Strong administrative experience and interpersonal skills
• Current Drivers’ Licence and valid WWVP

• Demonstrated experience working with vulnerable client groups
• National police history check, qualifications, referee checks and WWVP