The opportunity

An exciting opportunity has become available for a Dispute Resolution Specialist to join our thriving Customer Relations team. Reporting to the Senior Manager, Internal Review the role presents a unique opportunity to contribute to QBE’s success.

QBE is passionate about making a difference to the lives of those injured in a motor vehicle accident and this role will see you join a high performing team responsible for the management of disputes made by customers. You, as the decision maker, will have the opportunity to deliver fair and equitable outcomes and improve the overall customer experience in this maturing CTP Reform Scheme.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Manage organisational obligations and compliance in relation to the conduct of disputes under the Motor Accident Injuries Act 2017 (NSW), as well as other Regulations, Guidelines and Statutory Frameworks
• Exposure to disputes before the Personal Injury Commission
• Provide recommendations in relation to process and decision-making improvements, to enhance alignment with the Objects of the Act
• Review and deliver sound, timely decisions for disputes.
• Proactively identify systemic causes of disputes and contribute to the development of creative and beneficial solutions
• Foster and maintain strong stakeholder relationships, both externally and cross-functionally across QBE
• Provide subject matter expertise and identify continuous improvement training opportunities for our business

About you

• Experience in allied health, claims or legal background within a personal injury scheme (CTP, workers compensation, etc), and/or clinical exposure being highly advantageous.
• Highly developed communication skills, both written and verbal, with a strong understanding and interpretation of medical terminology.
• Ability and initiative to make decisions and recommendations.
• Proven ability to influence stakeholders to improve performance and achieve excellent outcomes.
• Proven success in driving continuous improvement initiatives, have complex problem resolution ability and business acumen.
• Previous experience in coaching, mentoring or developing others would be highly regarded.
• Solution focused individual with a resolution mindset approach.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

• Manage organisational obligations and compliance in relation to the conduct of disputes under the Motor Accident Injuries Act 2017 (NSW), as well as other Regulations, Guidelines and Statutory Frameworks
• Exposure to disputes before the Personal Injury Commission
• Provide recommendations in relation to process and decision-making improvements, to enhance alignment with the Objects of the Act
• Review and deliver sound, timely decisions for disputes.
• Proactively identify systemic causes of disputes and contribute to the development of creative and beneficial solutions
• Foster and maintain strong stakeholder relationships, both externally and cross-functionally across QBE
• Provide subject matter expertise and identify continuous improvement training opportunities for our business

• Highly developed communication skills, both written and verbal, with a strong understanding and interpretation of medical terminology.
• Ability and initiative to make decisions and recommendations.
• Proven ability to influence stakeholders to improve performance and achieve excellent outcomes.
• Proven success in driving continuous improvement initiatives, have complex problem resolution ability and business acumen.
• Solution focused individual with a resolution mindset approach.

• Experience in allied health, claims or legal background within a personal injury scheme (CTP, workers compensation, etc), and/or clinical exposure being highly advantageous.
• Previous experience in coaching, mentoring or developing others would be highly regarded.