Vacancy title:
Customer Service Representative

[Type: FULL_TIME, Industry: Manufacturing, Category: Customer Service, Admin & Office, Business Operations]

Jobs at:
Knauf

Deadline of this Job:
Tuesday, April 14 2026

Duty Station:
Pinkenba | Brisbane QLD

Summary
Date Posted: Monday, April 6 2026, Base Salary: Not Disclosed

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JOB DETAILS:

About the Role

As a Customer Service Representative, you will have the responsibility for providing a high standard of customer service and play a vital role in the order management cycle to our Reseller channel customers.

Some tasks as part of this role include:

• Process and schedule customer orders to ensure best use of inventory and warehouse capacity
• Handle customer enquiries, escalations and complaints via phone and e-mail
• Build rapport & maintain relationships with customers
• Co-ordinate with internal sales, warehouse and inventory teams
• Assist with continuous improvement projects

View for this role to develop into an Account Coordinator role

About You

• Located in or near Pinkenba
• Minimum 2 years’ experience in a similar role
• Customer relationship management experience is highly desirable
• Advanced Microsoft Office experience is essential
• Prior experience with SAP is highly desirable
• Ability to work from the Pinkenba office full time – This is not a Work from Home Role (Mon-Fri –8.00 - 4.30pm)

What you will need to join us

• Full and Unrestricted Australian working rights – We do not offer visa sponsorship
• Valid Police Check
• Successful completion of pre-employment medical

Why you will LOVE working at Knauf Australia!

• $65,000 - $70,000 base salary + super
• 14 weeks Parental Leave (primary carer)
• Yearly Pay Review
• Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts
• Career Development and Training opportunities
• Modern office technology
• Free onsite parking
• Free onsite Physio

About Us

Knauf is one of the world’s leading manufacturers of modern insulation materials, gypsum wallboard systems, plasters and accessories, thermal insulation composite systems, floor screed, floor systems, and construction equipment and tools.

With more than 250 production facilities and sales organizations in over 90 countries, 40,000 employees worldwide. The Knauf Group is without doubt one of the big players on the market – in Europe, the USA, South America, Asia, Africa, and Australia.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

If you would like to be considered for the position, please click "apply” and Shortlisted applicants will be contacted by a member of our talent team.

Please note, applicants must have entitlements to work in Australia. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants

We are committed to celebrating diversity and creating an inclusive environment. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Please let our team know if we can adjust our recruitment process to support your accessibility needs.

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