Your Opportunity

Are you someone who thrives in a vibrant, people-first environment and loves making others feel welcome?

At Westfield Booragoon, we’re looking for a Concierge Attendant to join our energetic and inclusive team—where every day is about creating positive, memorable moments for our customers.

As the friendly face of our centre, you'll help shape experiences that make our customers feel valued, supported, and excited to return.

Day-to-day you will be responsible for:

• Delivering exceptional service to customers and retailers.
• Processing sales of Westfield Gift Cards and other available services.
• Welcoming customers at the concierge desk, engaging with them to understand their needs.
• Providing clear directions and recommendations to help customers navigate the centre.
• Managing administrative tasks such as lost property and online inquiries.

This role is a casual position working across a dynamic 7-day rotating roster, including weekends and public holidays.

What Sets You Apart

We are looking for an energetic and customer-focused individual who thrives on providing exceptional service and creating positive experiences.

• Friendly and approachable with a positive attitude and the ability to provide helpful and efficient customer service.
• Confident in engaging with a diverse range of people and comfortable initiating conversations.
• Ability to actively listen, think on your feet and resolve customer issues.
• Strong problem-solving skills and the ability to work both independently and as part of a team.
• Experience in customer-facing roles (retail, hotel, or guest services).
• Availability to work flexibly across a 7-day roster, including weekends and public holidays – especially Thursday nights and weekends.

• Delivering exceptional service to customers and retailers.
• Processing sales of Westfield Gift Cards and other available services.
• Welcoming customers at the concierge desk, engaging with them to understand their needs.
• Providing clear directions and recommendations to help customers navigate the centre.
• Managing administrative tasks such as lost property and online inquiries.

• Friendly and approachable with a positive attitude and the ability to provide helpful and efficient customer service.
• Confident in engaging with a diverse range of people and comfortable initiating conversations.
• Ability to actively listen, think on your feet and resolve customer issues.
• Strong problem-solving skills and the ability to work both independently and as part of a team.

• Experience in customer-facing roles (retail, hotel, or guest services).
• Availability to work flexibly across a 7-day roster, including weekends and public holidays – especially Thursday nights and weekends.