Who Are We?

Howdy – we’re PlanCare! A young, exciting health tech company aiming to shake up the ‘Healthcare at Home’ space with innovative technology.

We were recently named one of AFR’s Top 10 Most Innovative Companies in Health – and we’re just getting started.

We do things a little differently here. We’re building a fun, inclusive brand that helps older Aussies take control of their Home Care Package funding, self-manage their supports, and reach their goals.

Sound like your kind of team? Apply below and help us grow!

The Role

As a Client Sales Officer, you’ll play a hands-on role guiding potential clients from first enquiry through to joining PlanCare. You’ll manage leads, provide clear info about our services, and help ensure a smooth onboarding experience.

Here’s what your day might include:

• Managing and following up new client leads
• Sending out and processing service agreements
• Answering queries via phone and email
• Building strong client relationships
• Supporting improvements to client resources and materials

Location: Full-time, 9 am–5 pm Monday-Friday, based in our Perth CBD office.

Start: Ongoing role available now.

We’re looking for someone who:

• Has experience managing a leads funnel
• Is reliable, punctual, and friendly on the phone
• Communicates clearly, patiently, and confidently
• Has great written and verbal communication
• Builds trust and rapport with clients
• Has a can-do attitude and shares ideas
• Learns quickly and works well in a team

You’ll definitely need:

• Strong computer and admin skills
• Excellent attention to detail
• Great problem-solving ability
• A current Police Check
• Full rights to work in Australia

It’s a bonus if you have:

• Experience with My Aged Care or Home Care Packages
• Experience with using Hubspot and MAC portal
• A person-centred approach and a passion for supporting older Australians
• Lived or professional experience in aged or community care

Why join PlanCare?

• A supportive, fun work environment
• Career growth in a fast-growing company
• Competitive industry salary

Ready to apply?

PlanCare is proud to be an equal opportunity employer. We welcome applications from all backgrounds – including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, LGBTQIA+ community members, and people with disabilities.

Got questions? Email us at careers@plancare.com.au. We may shortlist candidates before the closing date.

STRICTLY NO AGENCIES.

• Managing and following up new client leads
• Sending out and processing service agreements
• Answering queries via phone and email
• Building strong client relationships
• Supporting improvements to client resources and materials

• Experience managing a leads funnel
• Reliable, punctual, and friendly on the phone
• Clear, patient, and confident communication
• Great written and verbal communication
• Ability to build trust and rapport with clients
• Can-do attitude and willingness to share ideas
• Quick learner and works well in a team
• Strong computer and admin skills
• Excellent attention to detail
• Great problem-solving ability

• A current Police Check
• Full rights to work in Australia
• Experience with My Aged Care or Home Care Packages (bonus)
• Experience with using Hubspot and MAC portal (bonus)
• A person-centred approach and a passion for supporting older Australians (bonus)
• Lived or professional experience in aged or community care (bonus)