About the Role

As a Claims Consultant, you’ll assess travel insurance claims end-to-end, ensuring every decision is compliant, consistent, and customer-focused. You’ll contribute to a high-performing team while supporting continuous improvements in how we leverage data, insights, and evolving tools to enhance the claims experience.

What You’ll Do

• Assess and manage travel insurance claims across a range of scenarios
• Deliver timely, fair, and accurate outcomes aligned to policy and compliance guidelines
• Provide clear, empathetic communication to customers throughout the claims journey
• Collaborate with internal teams including medical assistance and teleclaims
• Support process improvements to enhance efficiency, quality, and customer outcomes
• Mentor and guide junior team members, contributing to a strong team culture
• Contribute to performance outcomes including quality, turnaround, and completion rates

What You Bring

• Experience in insurance claims, ideally with exposure to complex cases
• Strong ability to interpret policy wording and apply sound judgement
• Excellent communication skills with a customer-first mindset
• Highly organised, with the ability to manage multiple priorities
• A proactive approach to continuous improvement and process optimisation
• Comfort working in a digitally enabled environment, using systems and insights to drive decisions
• Interest in evolving tools and ways of working that enhance efficiency and accuracy

Why Allianz Partners?

• Be part of a global organisation with strong career pathways
• Work in a supportive, inclusive, and collaborative culture
• Access ongoing learning, development, and upskilling opportunities
• Contribute to a business embracing innovation and smarter ways of working
• Make a real impact on customer outcomes every day

• Assess and manage travel insurance claims across a range of scenarios
• Deliver timely, fair, and accurate outcomes aligned to policy and compliance guidelines
• Provide clear, empathetic communication to customers throughout the claims journey
• Collaborate with internal teams including medical assistance and teleclaims
• Support process improvements to enhance efficiency, quality, and customer outcomes
• Mentor and guide junior team members, contributing to a strong team culture
• Contribute to performance outcomes including quality, turnaround, and completion rates

• Strong ability to interpret policy wording and apply sound judgement
• Excellent communication skills with a customer-first mindset
• Highly organised, with the ability to manage multiple priorities
• A proactive approach to continuous improvement and process optimisation
• Comfort working in a digitally enabled environment, using systems and insights to drive decisions
• Interest in evolving tools and ways of working that enhance efficiency and accuracy

• Experience in insurance claims, ideally with exposure to complex cases