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Pilbara Region, WA

Permanent Full Time Contract

Location: Kariyarra (South Hedland) WA 6722

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

As a Case Manager within the Safe Steps service in South Hedland, you will play a pivotal role in supporting children, young people and families who are experiencing, or are at risk of, family and domestic violence. Working directly within the community, this role provides meaningful, face‑to‑face engagement with clients across office settings and safe outreach locations, ensuring support is accessible, responsive and culturally appropriate.

Operating under general supervision and in alignment with evidence‑informed and trauma‑informed practice, you will manage a caseload of moderate to low‑risk participants, providing non‑clinical mental health and psychosocial support through targeted case management. The role offers scope to exercise initiative and professional judgement while being supported by a Level 4 Case Manager for higher‑risk matters. You will work collaboratively with internal teams across the Pilbara and Midwest regions, as well as external stakeholders, to deliver holistic, wrap‑around support that enhances safety, wellbeing and long‑term outcomes.

This position also offers strong professional development opportunities, including supported learning pathways within community services, mentoring, and exposure to inter‑regional practice. Above all, it is an opportunity to make a tangible and lasting impact within the South Hedland community by empowering young people and families to move toward safety, stability and resilience.

Your Key Responsibilities

Requirements for Success

A Cert IV or willingness to obtain in Social Work, Social Welfare, Youth Work, Community Services or a related discipline, or equivalent demonstrated experience; disability case management experience will be considered.

A minimum of one year’s experience in family and domestic violence, youth work or community‑based case management, with demonstrated ability to support people with complex needs.

Strong understanding of trauma‑informed care, child and adolescent development, and child and youth safe practices, with the ability to apply these in practice.

Demonstrated knowledge of Aboriginal cultures, communities and protocols, with the ability to work respectfully and effectively with Aboriginal young people and families; Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

Well‑developed communication, interpersonal and engagement skills, with the ability to adapt communication to suit diverse audiences, including CALD communities.

Strong organisational, time‑management and administrative skills, including report writing, data collection and use of client management systems.

Proven ability to work both autonomously and collaboratively within a multidisciplinary team, demonstrating resilience, initiative, sound judgement and confidence in navigating ambiguity and complexity.

First Aid & CPR Certificate is required.

Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work – every day you know you’re making a real difference

Not-for-profit salary packaging, reducing your tax (details via AccessPay)

Free external, confidential counselling and access to chaplaincy support

Volunteering opportunities

Opportunity to purchase additional annual leave

Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Pilbara Remote Benefits include:

* Additional $1,000 each year to assist with cost of living in a remote area

* 5 weeks Annual leave

* Access to up to 5 additional days Personal/Carers leave each year

* Rental Assistance of up to $200 per week

* Relocation allowance of $1,500 to assist in moving to the area

• Provide trauma‑informed, culturally safe, non‑clinical psychosocial support to children and young people aged 12–25 years who are experiencing or have been exposed to family and domestic violence.
• Deliver end‑to‑end case management, including intake, assessment of suitability, development of holistic and strength‑based case plans, and regular review of progress against goals.
• Maintain an active caseload of approximately 15–20 clients, providing one‑to‑one support for up to 12 months or longer where required.
• Develop, implement and regularly review individualised case management and safety plans in collaboration with clients and their families.
• Conduct home visits, office‑based appointments and outreach in community‑based safe spaces, ensuring client safety and wellbeing at all times.
• Provide advocacy and practical assistance, including support with forms and applications (e.g. housing, Centrelink, Medicare), and referral to appropriate internal and external services.
• Maintain accurate, timely and confidential client records, including case notes, data entry, reports, statistics, safety plans and case management documentation, in line with organisational and legislative requirements.

• Strong understanding of trauma‑informed care, child and adolescent development, and child and youth safe practices, with the ability to apply these in practice.
• Demonstrated knowledge of Aboriginal cultures, communities and protocols, with the ability to work respectfully and effectively with Aboriginal young people and families.
• Well‑developed communication, interpersonal and engagement skills, with the ability to adapt communication to suit diverse audiences, including CALD communities.
• Strong organisational, time‑management and administrative skills, including report writing, data collection and use of client management systems.
• Proven ability to work both autonomously and collaboratively within a multidisciplinary team, demonstrating resilience, initiative, sound judgement and confidence in navigating ambiguity and complexity.

• A Cert IV or willingness to obtain in Social Work, Social Welfare, Youth Work, Community Services or a related discipline, or equivalent demonstrated experience; disability case management experience will be considered.
• A minimum of one year’s experience in family and domestic violence, youth work or community‑based case management, with demonstrated ability to support people with complex needs.
• First Aid & CPR Certificate is required.
• Full driver licence with no restrictions.