Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

At Mission Australia’s Psychosocial Services in Alice Springs, we provide non-clinical support to individuals experiencing severe and/or episodic mental ill health. Our services are grounded in recovery principles including helping people strengthen daily living skills, manage finances, maintain housing, build social connections, and pursue vocational goals.

We also assist individuals in navigating transitions to the National Disability Insurance Scheme (NDIS) and offer ongoing support for those who may not be eligible. Every step of the way, our focus is on empowering people to live independently and achieve a greater sense of wellbeing.

As a Case Manager, you will work alongside clients facing severe and persistent complex mental health challenges, helping them set and achieve personal recovery goals while ensuring they have access to the right resources, services, and community supports.

This is an opportunity to build trusted relationships within Alice Springs and the surrounding Central Australian communities, each rich in culture, strength, and diversity. You will play a vital role in promoting wellness, inclusion, and hope for people seeking stability and independence.

Your Key Responsibilities:

• Provide psychosocial support to individuals accepted as NDIS eligible until their individually funded package is in place.
• Maintain a comprehensive understanding of family networks, local languages, and interpreting services to effectively communicate with individuals who do not speak English as their first language.
• Collaborate with participants to develop individualized, culturally appropriate recovery plans, including referrals to supplementary support services.
• Assist participants in transitioning out of the service into independence or other appropriate services.
• Manage an allocated caseload, fostering strong internal relationships with participants and staff to enhance service effectiveness and outcomes.
• Build and maintain strong relationships with key external stakeholders in remote communities to support the referral and engagement of participants.
• Conduct promotional activities with program participants in both remote and broader communities.
• Create and maintain electronic participant files in accordance with Mission Australia policies, NT PHN program guidelines, and contractual requirements.
• Support participants in their transition to the NDIS, including documenting supporting evidence, making external referrals, drafting support letters, coordinating with service providers, scheduling appointments, and advocating on their behalf.
• Perform a range of administrative tasks to ensure the efficient operation of the service.
• Deliver culturally appropriate, non-clinical therapeutic group work.

Requirements for Success

• Minimum Certificate IV qualifications in Mental Health or equivalent with previous experience working in the mental health sector.
• Strong understanding of Aboriginal and Torres Strait Islander cultures and communities – previous experience working within remote or regional groups.
• Ability to travel to remote communities on a regular basis, involving overnight stays.
• A sound understanding of the National Disability Insurance Scheme (NDIS) access process.
• A demonstrated person-centred, recovery-focused, strength-based approach to participants’ care, based on a sound understanding of mental health and illness.
• Highly developed verbal and written communication skills.
• Experience in developing and/or facilitating one-on-one and group activities.
• Current unrestricted Australian drivers’ licence.
• First Aid & CPR Certificate.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
• Remote Location Allowances include:
  • Additional $350 each year to help with cost of living in a remote area
  • Access to up to 3 additional days Personal/carers leave each year

• Provide psychosocial support to individuals accepted as NDIS eligible until their individually funded package is in place.
• Maintain a comprehensive understanding of family networks, local languages, and interpreting services to effectively communicate with individuals who do not speak English as their first language.
• Collaborate with participants to develop individualized, culturally appropriate recovery plans, including referrals to supplementary support services.
• Assist participants in transitioning out of the service into independence or other appropriate services.
• Manage an allocated caseload, fostering strong internal relationships with participants and staff to enhance service effectiveness and outcomes.
• Build and maintain strong relationships with key external stakeholders in remote communities to support the referral and engagement of participants.
• Conduct promotional activities with program participants in both remote and broader communities.
• Create and maintain electronic participant files in accordance with Mission Australia policies, NT PHN program guidelines, and contractual requirements.
• Support participants in their transition to the NDIS, including documenting supporting evidence, making external referrals, drafting support letters, coordinating with service providers, scheduling appointments, and advocating on their behalf.
• Perform a range of administrative tasks to ensure the efficient operation of the service.
• Deliver culturally appropriate, non-clinical therapeutic group work.

• Strong understanding of Aboriginal and Torres Strait Islander cultures and communities
• Ability to travel to remote communities on a regular basis, involving overnight stays
• Sound understanding of the National Disability Insurance Scheme (NDIS) access process
• Demonstrated person-centred, recovery-focused, strength-based approach to participants’ care
• Highly developed verbal and written communication skills
• Experience in developing and/or facilitating one-on-one and group activities
• Current unrestricted Australian drivers’ licence
• First Aid & CPR Certificate

• Minimum Certificate IV qualifications in Mental Health or equivalent with previous experience working in the mental health sector.