Background information about the job or company (e.g., role context, company overview)

Kanda is seeking a highly organised and proactive Care Consultant to join our team in Sydney, New South Wales. In this full-time role, you will play a key part in providing customer service support and coordinating accurate rosters that support effective service delivery across our programs.

In this role, you will work closely with a dispersed team of Care Consultants and other internal teams to ensure quality customer service and workforce coverage that aligns with operational and participant needs.

Responsibilities or duties

• Deliver high-quality customer service support to frontline teams and clients
• Coordinate and maintain staff rosters to meet service and workforce needs
• Allocate shifts and manage unplanned changes to ensure coverage
• Process compliant availability, timesheets, leave, and roster updates accurately
• Ensure the best suited care teams attend to the needs of our clients and safety/quality objectives are achieved

Qualifications or requirements (e.g., education, skills)

• Proven experience in a similar role within the community services sector
• Strong ability to interpret and apply the SCHADS Award
• Confident using different applications including Microsoft Office suite and rostering systems
• Excellent communications skills with a genuine commitment to supporting clients and team members
• Strong attention to detail, organisational & time management skills
• Hold a valid Driver Licence, Working with Children Check and NDIS Worker Screening

Experience needed

Proven experience in a similar role within the community services sector.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Flexible remote/hybrid opportunity based in Sydney NSW
• Competitive renumeration package - $70,000 per annum + super
• Monthly RDOs giving you an additional 12 days of leave per year
• 24/7 wellbeing support through the Sonder app, plus monthly employee recognition programs including multiple Employee of the Month and service awards.
• Genuine opportunities for career growth and progression in a supportive, close-knit team that values your contributions
• Access to an employee rewards hub & staff travel club benefits providing savings and cashback across everyday purchases & travel.

Kanda is committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.

• Deliver high-quality customer service support to frontline teams and clients
• Coordinate and maintain staff rosters to meet service and workforce needs
• Allocate shifts and manage unplanned changes to ensure coverage
• Process compliant availability, timesheets, leave, and roster updates accurately
• Ensure the best suited care teams attend to the needs of our clients and safety/quality objectives are achieved

• Customer Service
• Community Services
• Microsoft Office
• SCHADS Award interpretation
• Rostering systems
• Communication skills
• Attention to detail
• Organisational skills
• Time management skills

• Proven experience in a similar role within the community services sector
• Strong ability to interpret and apply the SCHADS Award
• Confident using different applications including Microsoft Office suite and rostering systems
• Excellent communications skills with a genuine commitment to supporting clients and team members
• Strong attention to detail, organisational & time management skills
• Hold a valid Driver Licence, Working with Children Check and NDIS Worker Screening