Business Solutions Analyst – Client Systems Management

Full-time, permanent role | North Parramatta (onsite parking available)

Hybrid work model

Join a small, highly collaborative and connected team where your contribution will truly matter. As a key member of the Client Systems Management function, you’ll play an important role in shaping and improving systems that support frontline services.

This is a fantastic opportunity to make a genuine difference every day within a leading not-for-profit organisation, while working in an environment that values innovation, connection and purpose.

We offer a competitive salary, along with generous NFP salary packaging benefits to help you take home more of your pay.

About us

Are you ready to bring your sound analytical expertise to a dynamic and diverse team? At Uniting, we're on a mission to make the world a better place. We believe in inspiring people, enlivening communities, and confronting injustice. Our organisation celebrates diversity and welcomes individuals regardless of ethnicity, faith, sexual orientation, or gender identity.

About the role

Reporting to the Client Systems Management Lead, the Business Solutions Analyst is an integral member of the Care and Clinical Systems and Reporting team in the Customer, Risk and Governance Directorate. You'll be working in a small, collaborative, and supportive team, as a key facilitator/translator between service and technical staff, assessing business processes, practices and reporting requirements, identifying appropriate information collection, systems configuration, and reporting needs.

Key responsibilities

• Understand, translate and apply priorities and plans to the service, ensuring consistency through adherence to system processes
• Work with key stakeholders, including facilitation of workshops, to identify and document business processes for new and existing programs
• Develop and maintain user documentation of system processes and reports, including user guides and tip sheets
• Participate in Agile project methodologies, such as sprint planning (including task effort estimation), working in sprints, raising issues or delays as soon as possible, and supporting management of the Agile methodology within the team
• Contribute to the delivery of projects within the Operational Plans and other tasks as required
• Participate in ad-hoc projects as and when required

Qualifications and Experience

You’ll bring proven experience in your field of expertise and can demonstrate success, building and maintaining relationships with large groups of users at all levels of a complex organisation and have:

• Bachelor’s degree or post-graduate qualification with a major in Information technology, project management or related field
• Natural curiosity and initiative to analyse current systems and processes to identify gaps, pain points and opportunities for improvement.
• Proven expertise in developing and delivering high-quality technical and business specifications and documentation
• Excellent written and verbal communication skills to actively engage with stakeholders
• Possess excellent time management and organisational skills, setting achievable timeframes, and the ability to work to timeframes to complete projects, tasks, and duties

All applications are reviewed upon receipt, and cover letters are viewed favourably. Join us in our mission to create positive change - apply today!

If you’d like to know more about the role and for a copy of the comprehensive position description, please contact Louise Massie at mmassie@uniting.org

What We Offer You

• Meaningful work that matters — build a rewarding career with one of Australia’s leading human services organisations.
• More money in your pocket — access up to $18,550 in tax-free salary packaging as part of our NFP benefits.
• Wellbeing that goes beyond work — access Fitness Passport and prioritise your health your way
• Everyday savings — enjoy exclusive discounts through our U Rewards program.
• More time when you need it — purchase additional leave to create space for what matters most.
• Grow your career with purpose — ongoing professional development and learning opportunities

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.  

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.  

Empowered by diversity   

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.    

Note: Employment with Uniting is subject to satisfactory background checks, including a national Police check, Working with Children check, Working with Vulnerable People check, and reference checks.

• Understand, translate and apply priorities and plans to the service, ensuring consistency through adherence to system processes
• Work with key stakeholders, including facilitation of workshops, to identify and document business processes for new and existing programs
• Develop and maintain user documentation of system processes and reports, including user guides and tip sheets
• Participate in Agile project methodologies, such as sprint planning (including task effort estimation), working in sprints, raising issues or delays as soon as possible, and supporting management of the Agile methodology within the team
• Contribute to the delivery of projects within the Operational Plans and other tasks as required
• Participate in ad-hoc projects as and when required

• Natural curiosity and initiative to analyse current systems and processes to identify gaps, pain points and opportunities for improvement.
• Proven expertise in developing and delivering high-quality technical and business specifications and documentation
• Excellent written and verbal communication skills to actively engage with stakeholders
• Excellent time management and organisational skills, setting achievable timeframes, and the ability to work to timeframes to complete projects, tasks, and duties

• Bachelor’s degree or post-graduate qualification with a major in Information technology, project management or related field