Vacancy title:
Banking Consultant - Contact Centre

[Type: FULL_TIME, Industry: Banking, Category: Customer Service,Business Operations,Finance,Commercial Banks]

Jobs at:
ANZ Banking Group

Deadline of this Job:
Monday, June 8 2026

Duty Station:
833 Collins Street, Docklands VIC 3008 | Melbourne | Melbourne VIC

Summary
Date Posted: Monday, May 25 2026, Base Salary: Not Disclosed

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JOB DETAILS:

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

Ready to build a banking career that works with your life - not against it?

Suncorp Bank is looking for passionate, customer-focused individuals to join our vibrant Contact Centre team as Full-Time Banking Consultants, supporting customers during evenings and weekends (with shifts available up to 10:00 PM).This is the perfect opportunity for those who thrive outside the traditional 9–5. From day one, you’ll be set up for success through structured training, hands-on coaching, and ongoing support. Once you’re up and running, enjoy the best of both worlds with our hybrid working model - combining time in the office with the flexibility to work from home.

If you’re ready to grow your career in a supportive, flexible, and people-first environment, this could be your perfect next move.

Role Type: Multiple vacancies - full time, permanent roles

Role Location: 833 Collins Street, Docklands VIC 3008

Focus: Weekend availability and evening shifts (up to 10:00 PM)

Training Requirement

Full training attendance is required to build your skills before moving into your evening and weekend shifts.

Training period: 20 July – 28 August

Training hours: Monday – Friday, 8:30AM – 5.00PM

Roster Options – Full Time

Shifts run within set start windows and are approximately 8 hours, offering a balance of consistency and flexibility to help you plan your day with ease.

Start Windows

Tuesday to Saturday: 11:00AM – 1:30PM start window (8H)

Sunday to Thursday: 11:00AM – 1:30PM start window (8H)

Evening Coverage Requirement

Availability is required for shifts finishing as late as 10:00PM, scheduled in line with operational needs

What will your day look like?

As a Banking Consultant, you’ll be at the heart of the customer experience—helping make banking simpler, smoother, and more human every single day. You’ll make a real impact by:

• Supporting customers via phone with banking enquiries
• Deliver clear, empathetic, and efficient service
• Build trust through communication and problem-solving
• Work collaboratively in a team environment

What will you bring?

You don’t need to have all the answers on day one- curiosity, confidence, and a willingness to learn will take you a long way here. What matters most is the mindset you bring.

Ideally, you’ll bring:

• Strong customer focus and communication skills
• Willingness to learn and adapt
• Basic tech confidence
• Resilience and a positive, team-oriented attitude
• Availability for evenings and weekends

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 116744.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

You can apply for this role by visiting ANZ Careers and searching for reference number 116744.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers.

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