About the job

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Analyst, Identity Fraud Services, you will be part of the

Identity Fraud Services that’s doubling down on customer obsession.

Identity Fraud Services is responsible for the investigation and management of identity fraud. This involves assessing alerts and gathering evidence to protect customers and the organisation from application and merchant onboarding fraud.

The team is responsible for investigation of NAB unsecured and secured lending and transactional applications

Each day, you’ll go above and beyond to:

• Investigating identity fraud across unsecured and secured lending, business lending and transactional applications
• Assessing alerts, conducting follow‑up inquiries, and gathering supporting evidence
• Managing both first‑party and third‑party fraud events
• Ensuring all actions comply with internal policies, external legislation, and regulatory requirements
• Maintaining accurate records and documenting all investigations and interactions
• Escalating issues, breaches, or risks appropriately and in a timely manner
• Working collaboratively with service leads and broader Fraud Operations teams to uplift standards and best practices

We’re looking for the best and brightest to deliver the best for our customers. You’ll bring:

• Existing experience in fraud, financial crime, or the anti‑crime industry
• Strong investigation and analytical skills with high attention to detail
• Comfortable working in complex environments and quickly learning unfamiliar business areas
• Experience with application assessments or loan approvals is advantageous

• Investigating identity fraud across unsecured and secured lending, business lending and transactional applications
• Assessing alerts, conducting follow‑up inquiries, and gathering supporting evidence
• Managing both first‑party and third‑party fraud events
• Ensuring all actions comply with internal policies, external legislation, and regulatory requirements
• Maintaining accurate records and documenting all investigations and interactions
• Escalating issues, breaches, or risks appropriately and in a timely manner
• Working collaboratively with service leads and broader Fraud Operations teams to uplift standards and best practices

• Strong investigation and analytical skills with high attention to detail
• Comfortable working in complex environments and quickly learning unfamiliar business areas

• Existing experience in fraud, financial crime, or the anti‑crime industry
• Experience with application assessments or loan approvals is advantageous