Background information about the job or company

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times. You must be comfortable working across a 7 day roster.

Responsibilities or duties

• Assist passengers during check-in, boarding and disembarkation
• Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
• Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
• Resolve passenger complaints and issues efficiently and professionally
• Offer support and answer questions regarding flight schedules, fares, routes and policies
• Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
• Assist with luggage drop offs through the check-in process
• Ensure compliance with security procedures and protocols, including screening passengers and luggage
• Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction
• Provide assistance and support during emergencies, including medical incidents and flight diversions
• Maintain accurate records and documentation for all transactions and customer interactions
• Utilise language skills to assist international passengers and communicate effectively with diverse customers

Qualifications or requirements

• Committed to delivering exceptional and safe service
• Have full availability and be able to work across a 7 day rotating roster
• Strong interpersonal skills and a team player
• Demonstrates a strong work ethic and a desire for learning and advancement
• Maintains composure under pressure and presents themselves with confidence
• Upholds excellent presentation and grooming standards
• Exhibits organisational and effective time management skills
• Physically capable of handling passenger baggage and operating wheelchairs when required
• Fluent in English (additional languages welcomed)
• Confidence in using software and technology – Intermediate skills required
• Australian Citizen/Resident with unlimited work rights
• Possession of a valid Australian driver's license and reliable transportation
• Must be 18 years of age or older

Experience needed

Not specified.

Any other provided details

What we offer

• Employee parking available
• Uniforms provided
• Opportunities for career advancement
• Accrual of annual and personal leave
• Comprehensive paid training and ongoing support provided
• The opportunity to up-skill and train on receipt and dispatch of aircraft
• Paid training ranging from 2-4 weeks depending on the airline
• Discounts to our aspire lounges

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

• Assist passengers during check-in, boarding and disembarkation
• Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
• Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
• Resolve passenger complaints and issues efficiently and professionally
• Offer support and answer questions regarding flight schedules, fares, routes and policies
• Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
• Assist with luggage drop offs through the check-in process
• Ensure compliance with security procedures and protocols, including screening passengers and luggage
• Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction
• Provide assistance and support during emergencies, including medical incidents and flight diversions
• Maintain accurate records and documentation for all transactions and customer interactions
• Utilise language skills to assist international passengers and communicate effectively with diverse customers

• Safety Awareness
• Ground Handling Services
• Fares Services
• Strong interpersonal skills
• Team player
• Strong work ethic
• Desire for learning and advancement
• Composure under pressure
• Confidence
• Excellent presentation and grooming standards
• Organisational skills
• Effective time management skills
• Intermediate software and technology skills
• Fluent in English
• Additional languages

• Australian Citizen/Resident with unlimited work rights
• Possession of a valid Australian driver's license and reliable transportation
• Must be 18 years of age or older