Vacancy title:
Work Management Officer - Townsville

[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Admin & Office, Business Operations, Civil & Government, Customer Service]

Jobs at:
Australian Government

Deadline of this Job:
Wednesday, June 17 2026

Duty Station:
Townsville | Townsville QLD

Summary
Date Posted: Wednesday, June 3 2026, Base Salary: Not Disclosed

Similar Jobs in Australia
Learn more about Australian Government
Australian Government jobs in Australia

JOB DETAILS:

About the Role

Join the ATO’s Frontline Operations group and help deliver high‑quality services that support the integrity of Australia’s tax and superannuation systems. As a Work Management Officer, you’ll coordinate scheduling, reporting, and workflow design to ensure efficient service delivery across extended operating hours.

Key Responsibilities

• Support forecasting, scheduling, and resource planning
• Maintain project documentation and workflow systems
• Prepare reports, dashboards, and performance updates
• Manage real‑time operations and escalate issues as needed
• Build stakeholder relationships to improve client service
• Contribute to process improvement initiatives

Requirements & Qualifications

• Strong administrative and organisational skills
• Experience in customer service or call centre environments
• Ability to manage competing priorities in fast‑paced settings
• Proficiency in Microsoft Office and workflow tools
• Australian Citizenship with ability to pass police check

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

To apply for this position, please prepare your updated Australian-style resume and a tailored cover letter. 

Click here to apply

All Jobs | QUICK ALERT SUBSCRIPTION