About Us

Volvo Cars and Polestar Five Dock are owned by Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Autosports Group employs over 2,000 people across 85 dealerships located in Australia (NSW, QLD, VIC, ACT) and New Zealand.

About The Role

Due to continued growth, we are looking for an experienced Warranty Administrator to join our service teams at Parramatta & Five Dock.

As our Warranty Administrator, you will support the service department by managing all warranty claims and ensuring the smooth processing of customers’ vehicles through the service department.

In this role you will:

• Prepare and maintain all warranty documents according to manufacturer’s requirements
• Submitting warranty claims on-time
• Warranty reconciliation
• General administrative duties
• Follow up on outstanding claims
• Maintaining all service and customer records as required by the warrantor
• Participate in on-the-job training and OEM training
• Following direction and complete tasks in line with the specified job description
• Document findings to support warranty claim entry and submission
• Determine warranty coverage and submit claims according to manufacturer guidelines
• Manage warranty parts, including returning, disposing, tagging, and storing them correctly
• Finalise warranty, costing and closing approved warranty claims and filing them correctly.

Our ideal candidate will possess the following:

• Previous experience in a warranty, service, or administrative role preferred but not required
• Strong attention to detail and organisational skills
• Excellent communication and customer service skills
• Customer-focused and a great communicator
• Proficient in Microsoft Office and dealership management systems
• Ability to manage multiple tasks and meet deadlines

Why Join Autosports Group?

• Accelerated Career Growth with a defined pathway, personalised mentoring, and ongoing professional development.
• Access to premium, factory-backed training to keep your skills at the industry forefront.
• ASG Paid Parental Leave to support you and your family.
• Access to exclusive OEM offers on new vehicles across all dealerships.
• Unlock exclusive retail benefits with major partners like Samsung, Commonwealth Bank and Caffé Molinari on-site, and discounted Private Health Insurance rates with HCF.
• Be part of a truly inclusive culture, championed by our Diversity and Inclusion Council and Women’s Network.
• Generous Referral Bonus Incentives for employees and their friends/family.
• Confidential, free access to our Employee Assistance Program (EAP) for personal and professional support.
• Enjoy a vibrant team environment with regular team barbecues, social events, and community engagement.

Applications are reviewed as they are submitted. Therefore, we encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. Successful candidates will be required to complete pre-employment checks and hold the appropriate working rights in line with our policy. This includes reference checks and other role-relevant screening where applicable.

• Prepare and maintain all warranty documents according to manufacturer’s requirements
• Submitting warranty claims on-time
• Warranty reconciliation
• General administrative duties
• Follow up on outstanding claims
• Maintaining all service and customer records as required by the warrantor
• Participate in on-the-job training and OEM training
• Following direction and complete tasks in line with the specified job description
• Document findings to support warranty claim entry and submission
• Determine warranty coverage and submit claims according to manufacturer guidelines
• Manage warranty parts, including returning, disposing, tagging, and storing them correctly
• Finalise warranty, costing and closing approved warranty claims and filing them correctly.

• Customer Service
• Microsoft Office
• Management Systems
• Strong attention to detail and organisational skills
• Excellent communication and customer service skills
• Customer-focused and a great communicator
• Proficient in Microsoft Office and dealership management systems
• Ability to manage multiple tasks and meet deadlines

• Previous experience in a warranty, service, or administrative role preferred but not required
• Strong attention to detail and organisational skills
• Excellent communication and customer service skills
• Customer-focused and a great communicator
• Proficient in Microsoft Office and dealership management systems
• Ability to manage multiple tasks and meet deadlines