The Opportunity

This is a newly created senior technical leadership role within our Commercial Property, Construction and Engineering Claims team. As Technical Claims Manager, you will play a critical role in strengthening the technical and operational capability of the team, providing expert support and guidance to Service Managers and Technical Specialists across complex and high‑value claims portfolios.

This role is central to ensuring best practice claims management, technical consistency, and strong governance across large and complex claims. You will act as a trusted technical authority, driving continuous improvement, lifting technical standards, and supporting the delivery of high quality, cost effective outcomes that meet customer, community and commercial expectations. You will build strong partnerships across the business and with external stakeholders, reinforcing confidence in our claim’s capability.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations

Set technical standards and operational protocols aligned to business plans to ensure objectives are met

Identify, analyse, recommend and implement process improvements in functional areas

Achieve specific key performance indicators and strive to find better ways to improve overall service delivery

Act as a critical point of escalation on complex, denied or pending claims

Maintain current knowledge of products and services to provide direction and respond to issues

Cultivate positive relationships with internal and external customers to accomplish organisational goals

Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build technical capability to sustain a high performing workforce

About You

To succeed in this role, you will bring:

Previous experience managing large loss, complex claims, including exposure to high severity and technically challenging matters

Demonstrated experience in senior technical or technical leadership roles, providing oversight, mentoring and escalation support across complex claims portfolios

Strong capability in negotiating and settling significant and high‑value property claims, balancing technical accuracy, commercial judgement and customer outcomes

A deep understanding of policy interpretation, coverage determination, liability assessment and governance frameworks within a complex claims environment

The confidence and gravitas to operate as a trusted technical authority, influencing outcomes and driving continuous improvement at a senior level

• Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations
• Set technical standards and operational protocols aligned to business plans to ensure objectives are met
• Identify, analyse, recommend and implement process improvements in functional areas
• Achieve specific key performance indicators and strive to find better ways to improve overall service delivery
• Act as a critical point of escalation on complex, denied or pending claims
• Maintain current knowledge of products and services to provide direction and respond to issues
• Cultivate positive relationships with internal and external customers to accomplish organisational goals
• Assess present and future capability needs for employees and provide technical leadership, mentoring and guidance necessary to build technical capability to sustain a high performing workforce

• Managing large loss, complex claims
• Technical leadership
• Negotiating and settling significant and high‑value property claims
• Policy interpretation
• Coverage determination
• Liability assessment
• Governance frameworks
• Continuous improvement

• Previous experience managing large loss, complex claims, including exposure to high severity and technically challenging matters
• Demonstrated experience in senior technical or technical leadership roles, providing oversight, mentoring and escalation support across complex claims portfolios
• Strong capability in negotiating and settling significant and high‑value property claims, balancing technical accuracy, commercial judgement and customer outcomes
• A deep understanding of policy interpretation, coverage determination, liability assessment and governance frameworks within a complex claims environment
• The confidence and gravitas to operate as a trusted technical authority, influencing outcomes and driving continuous improvement at a senior level