Background information about the job or company

MCM (Melbourne City Mission) is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers experienced through Homelessness, Early Years, Disability, Palliative care, Early Childhood Intervention Services and Education.

Homes First is an innovative five-year program based across the Local Government Areas of Brimbank-Melton and Hume Merri-Bek regions. Homes First is one of a suite of programs to support people sleeping rough and experiencing persistent homelessness. Our support model includes allied health, specialist housing, assertive outreach, therapeutic supports, early intervention & prevention services, legal, education and employment support.

The Team Leader is a key member of the Homes First team; their role is to supervise and lead both the North and West region. The Homes First team is made up of multidisciplinary group, including a Dual Diagnosis Clinician, Family Violence Specialist, therapeutic practitioner, and multiple Case Managers. This team aims to provide intensive and holistic support to achieve housing stability and broader goals for the people who are part of the program. The Team Leader will be required to work in collaboration with the Operations Manager to lead the building and ongoing development of strong relationships with all Access Points, DFFH, relevant local allied health care providers that meet the client’s needs and other local homelessness support services to ensure they are connected to the program. The Homes First Team Leader role is a 2-year contract.

Responsibilities or duties

Provide high quality leadership to the Homes First Team, including regular supervision, coaching, support and direction.

Promote and maintain a positive workplace culture guided by MCM’s Healing Oriented Framework and MCM Values.

Effectively support team members to provide high quality support to vulnerable people, through application of Housing First principles.

Support the Homes First Team to engage with program participants and advocate on their behalf with other agencies to ensure access and delivery of services.

Maintain and develop positive and effective partnerships with relevant sector organisational partners.

Qualifications or requirements

Bachelor level qualifications in youth work, social work, mental health or other related fields

Experience of staff leadership, supervision and coaching in a complex service delivery environment.

Demonstrated experience in developing and delivering trauma-informed programs and services for young people at risk or experiencing disengagement from education.

An extensive understanding of the adult service system with knowledge of patterns, trends and systemic issues

Strong ability to build and maintain positive relationships, including problem solving and communicating with people of diverse backgrounds and abilities.

Demonstrated ability to develop your own capabilities and improve performance, with guidance from supervisors.

Strong written communication skills

Ability to perform regular travel between MCM West (Braybrook) and North (North Fitzroy) sites is required. Travel within metropolitan Melbourne to support clients and staff is also requested (fleet vehicles are available for staff use).

Knowledge of the legislative requirements when working with at risk young people, including Child Safety Standards.

Provide First Aid certificate (formerly First Aid Level 2) or willingness to obtain.

Experience needed

Experience of staff leadership, supervision and coaching in a complex service delivery environment.

Demonstrated experience in developing and delivering trauma-informed programs and services for young people at risk or experiencing disengagement from education.

Any other provided details

Work within a values driven, progressive organisation

Be part of an engaging team that thrives on challenges

Competitive remuneration package with salary packaging benefits available

Maximum term full-time two-year contract.

Benefits of working with MCM include:

• Inclusive Employer by the Diversity Council of Australia
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Screening Criteria

• National Police check
• Working with Children check
• Valid Victorian Driver's license
• Right to Work in Australia

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.

We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

• Provide high quality leadership to the Homes First Team, including regular supervision, coaching, support and direction.
• Promote and maintain a positive workplace culture guided by MCM’s Healing Oriented Framework and MCM Values.
• Effectively support team members to provide high quality support to vulnerable people, through application of Housing First principles.
• Support the Homes First Team to engage with program participants and advocate on their behalf with other agencies to ensure access and delivery of services.
• Maintain and develop positive and effective partnerships with relevant sector organisational partners.

• Leadership
• Social Work
• Mental Health
• Staff leadership, supervision and coaching
• Developing and delivering trauma-informed programs and services
• Understanding of the adult service system
• Building and maintaining positive relationships
• Problem solving
• Communicating with people of diverse backgrounds and abilities
• Developing own capabilities and improving performance
• Strong written communication skills
• Knowledge of legislative requirements for working with at-risk young people

• Bachelor level qualifications in youth work, social work, mental health or other related fields
• Provide First Aid certificate (formerly First Aid Level 2) or willingness to obtain.