Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well‑respected not‑for‑profit that's been serving society's most vulnerable for more than 160 years. Each year, we achieve life‑changing outcomes for more than 40,000 people - and now, we're extending our reach and impact even further.

Your opportunity

Permanent, full‑time role based at Warriewood Brook Retirement Village

Monday to Friday, 8am-4pm with flexibility to cover 10am-6pm shifts.

As a Support Officer based at our Warriewood Brook Village in the heart of Sydney's Northern Beaches, you will play a vital role in supporting the smooth delivery of care and services for our residents.

Working closely with the Support Team Lead and village teams, you'll provide high‑quality administrative, scheduling and customer service support, helping residents and their families feel informed, supported and confident.

With integrity and resilience, you will:

• Deliver welcoming, respectful customer service to residents, families and stakeholders in person, by phone and via email
• Coordinate and schedule care and support services, ensuring changes are managed promptly and accurately
• Maintain accurate records and documentation within Anglicare's CRM and IT systems
• Support resident onboarding and day‑to‑day administrative tasks within the village
• Build collaborative relationships with internal teams and service partners
• Promote a culture of safety, accountability and continuous improvement

What you'll bring

You're organised, approachable and calm under pressure, with a genuine interest in supporting older people with dignity and respect. You communicate clearly, manage competing priorities well, and take pride in providing reliable support to others.

You'll also bring:

• Strong customer service and administration experience
• Confidence using scheduling systems, databases and technology
• Excellent written and verbal communication skills
• Ability to manage multiple tasks with attention to detail
• Alignment with Anglicare's values of integrity, compassion and excellence

Preferred experience:

• Previous experience in administration, scheduling or business support
• Background in aged care, community services or retirement living (desirable)
• Familiarity with rostering or care coordination systems

Why Anglicare?

At Anglicare, you'll find the security and stability of a trusted organisation, a supportive team culture, and opportunities to grow your skills and career. You'll belong to a caring community of kind, respectful people united by a shared purpose.

Benefits include:

• Salary packaging: up to $15,900 tax‑free per year
• Additional $2,650 tax‑free for meals and entertainment
• Ongoing learning and development opportunities
• Discounts with over 400 retailers
• Employee Assistance Program and Fitness Passport (800+ gyms)

Are you ready for a career that means more?

Click Apply to submit your application. All applicants will receive a response.

Anglicare is as wonderfully diverse as the communities we support. While guided by Christian‑based values, we welcome people of all faiths and backgrounds. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and from people of all ages, genders, abilities and cultural backgrounds.

• Deliver welcoming, respectful customer service to residents, families and stakeholders in person, by phone and via email
• Coordinate and schedule care and support services, ensuring changes are managed promptly and accurately
• Maintain accurate records and documentation within Anglicare's CRM and IT systems
• Support resident onboarding and day‑to‑day administrative tasks within the village
• Build collaborative relationships with internal teams and service partners
• Promote a culture of safety, accountability and continuous improvement

• Strong customer service and administration experience
• Confidence using scheduling systems, databases and technology
• Excellent written and verbal communication skills
• Ability to manage multiple tasks with attention to detail
• Alignment with Anglicare's values of integrity, compassion and excellence

• Previous experience in administration, scheduling or business support
• Background in aged care, community services or retirement living (desirable)
• Familiarity with rostering or care coordination systems