A highly regarded superannuation fund which holds a market leading position has several contract roles available within their member operations department. These opportunities are for an initial 6-month period with the view to extension/conversion.

The Role

In this role you will deliver expert support to high-value employers. You’ll focus on resolving complex defined benefit data issues, enhancing data accuracy, and providing trusted guidance to both internal teams and external stakeholders.

Key Responsibilities

• Manage defined benefit administration, including contributions, reporting, and member queries.
• Prepare benefit quotes, exit documentation, and actuarial reports.
• Resolve data exceptions and improve information quality.
• Support employers with invoicing, reconciliations, and enquiries.
• Act as a subject matter expert for data quality and defined benefit processes.
• Conduct quality checks, training, and coaching to enhance service delivery.
• Analyse data, identify issues, and drive continuous improvement initiatives.
• Support onboarding of new corporate plans and maintain strong stakeholder relationships.

About You

• Ideally you will have several years’ experience in defined benefit superannuation schemes.
• Other superannuation administration/analysis experience will also be considered.
• Strong working knowledge of superannuation and retirement regulations.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Proven ability to effectively explain complex superannuation concepts.
• Industry qualification would be highly desirable.

The Benefits

• Flexible work arrangements.
• Extra superannuation.
• Flexible start time (within reasonable timeframes).

• Manage defined benefit administration, including contributions, reporting, and member queries.
• Prepare benefit quotes, exit documentation, and actuarial reports.
• Resolve data exceptions and improve information quality.
• Support employers with invoicing, reconciliations, and enquiries.
• Act as a subject matter expert for data quality and defined benefit processes.
• Conduct quality checks, training, and coaching to enhance service delivery.
• Analyse data, identify issues, and drive continuous improvement initiatives.
• Support onboarding of new corporate plans and maintain strong stakeholder relationships.

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Proven ability to effectively explain complex superannuation concepts.

• Several years’ experience in defined benefit superannuation schemes.
• Other superannuation administration/analysis experience will also be considered.
• Strong working knowledge of superannuation and retirement regulations.
• Industry qualification would be highly desirable.