Background information about the job or company (e.g., role context, company overview)

At the International Coaching Institute, we help people transform their lives through world-class coaching education. Every day, you’ll speak with individuals who are searching for clarity, confidence, and a new direction. You’ll guide them, support them, and celebrate their breakthroughs.

This is not high-pressure sales. This is relationship-driven advising with purpose.

Why you’ll love this role

You want your work to have meaning.

You want to feel proud of what you contribute.

You want to be part of a team that values kindness, authenticity, and connection.

Responsibilities or duties

In this role you will:

• Have warm, thoughtful conversations with people who enquire about changing their life.
• Help them explore their goals, fears, and dreams so they can choose the right coaching pathway.
• Be part of a supportive team where collaboration, encouragement, and personal growth are everyday experiences.
• Work in an environment that respects your emotional intelligence, listening skills, and intuitive ability to understand people.
• Enjoy structure, stability, and a workplace where care and professionalism go hand-in-hand.

What you’ll be doing

• Speaking with new students via phone, email, and online – gently guiding them toward clarity.
• Hosting relaxed, conversational meetings at our beautiful Melbourne training centre or via Zoom.
• Supporting new students through the enrolment process with patience, care, and clarity.
• Inviting people to live events and coaching workshops, and helping them feel confident to attend.
• Contributing to a positive, supportive culture where people feel safe, inspired, and seen.
• Achieving monthly goals by doing what you naturally do best – connecting, listening, and helping people make the right decision for their future.

Qualifications or requirements (e.g., education, skills)

You’ll thrive here if you…

• Are a natural listener who people instantly feel comfortable with.
• Have a warm communication style that puts people at ease.
• Take pride in being organised, reliable, and thoughtful.
• Value a workplace where relationships matter.
• Want stable income with room to grow into leadership, coaching, or advanced advisory roles.
• Enjoy being part of a team where kindness is not a weakness but a strength.

Experience needed

• Have 1+ year of experience in customer service, sales, support, or any people-focused role.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

What we offer

• A welcoming team that genuinely cares about your wellbeing and success.
• A coaching-centric environment where you’ll grow personally and professionally.
• Base salary plus bonuses, with strong earn-while-you-make-an-impact potential.
• Ongoing training and mentoring.
• A stunning office, regular team gatherings, and a supportive workplace culture.
• Work that feels meaningful, purposeful, and aligned with personal values.

• Have warm, thoughtful conversations with people who enquire about changing their life.
• Help them explore their goals, fears, and dreams so they can choose the right coaching pathway.
• Be part of a supportive team where collaboration, encouragement, and personal growth are everyday experiences.
• Work in an environment that respects your emotional intelligence, listening skills, and intuitive ability to understand people.
• Enjoy structure, stability, and a workplace where care and professionalism go hand-in-hand.
• Speaking with new students via phone, email, and online – gently guiding them toward clarity.
• Hosting relaxed, conversational meetings at our beautiful Melbourne training centre or via Zoom.
• Supporting new students through the enrolment process with patience, care, and clarity.
• Inviting people to live events and coaching workshops, and helping them feel confident to attend.
• Contributing to a positive, supportive culture where people feel safe, inspired, and seen.
• Achieving monthly goals by doing what you naturally do best – connecting, listening, and helping people make the right decision for their future.

• Natural listener who people instantly feel comfortable with.
• Warm communication style that puts people at ease.
• Organised, reliable, and thoughtful.
• Kindness.
• Emotional intelligence.
• Listening skills.
• Intuitive ability to understand people.

• 1+ year of experience in customer service, sales, support, or any people-focused role.