ABOUT STANLEY COLLEGE

Stanley College is a leading independent provider of Higher Education and Vocational Education and Training, delivering industry‑aligned, career‑focused education across campuses in Perth and Adelaide. We are committed to developing job‑ready graduates and fostering an inclusive, supportive workplace where our people can thrive.

ABOUT THE ROLE

The Student Support Officer plays a key role in delivering high-quality, student-centred support services across the student lifecycle. This position ensures a positive student experience by providing timely assistance, supporting enrolment processes, monitoring academic progress, and contributing to a welcoming and professional learning environment.

Key Responsibilities

• Provide end-to-end student support from initial enquiry through to ongoing academic assistance
• Manage and respond to student enquiries in a timely and professional manner
• Assist with online and face-to-face enrolments and onboarding processes
• Monitor student attendance and academic progress, escalating concerns where required
• Prepare and deliver student orientation sessions
• Maintain a professional and supportive learning environment
• Perform general administrative and customer service tasks to support Student Services operations

WHAT WE ARE LOOKING FOR

Qualifications and experience

• Previous experience in an administrative or student support role within a fast-paced environment
• Strong customer service focus with excellent communication and interpersonal skills
• Highly organised with the ability to manage multiple tasks and work autonomously
• Proficient in Microsoft Office Suite and general administrative systems
• A proactive, adaptable, and student-focused approach with a commitment to service excellence

WHAT WE CAN OFFER YOU

At Stanley College, you’ll be part of a people‑first organisation where your contribution genuinely matters. We offer a welcoming, inclusive, and collaborative workplace that supports professional growth while making a meaningful difference in students’ lives.

You’ll work alongside passionate, diverse colleagues in an environment that champions wellbeing, flexibility where possible, and recognition for your efforts. Most importantly, you’ll have the satisfaction of knowing your work directly contributes to delivering career‑ready education and positive outcomes for students from all backgrounds.

Employee benefits

• Work in modern and centrally located campuses
• Flexible working arrangements, where operationally possible
• Employment Hero Perk Box access
• Staff discounts at CU29
• 24/7 access to a confidential Employee Assistance Program (EAP)

EQUAL OPPORTUNITY STATEMENT

At Stanley College, we recognise that our people are our greatest asset. Inclusion is good for our team, our students, and the wider community. We are committed to treating all applicants and employees fairly and equitably, regardless of gender, gender identity or expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.

We strive to provide equality of opportunity and an inclusive experience for everyone who works at Stanley College.

Please note: Successful candidates will be required to undergo a National Police Records Check prior to commencing employment.

If this role aligns with your skills and aspirations, we’d love to hear from you. Please submit your CV and a cover letter containing your experience and suitability for this role.

• Provide end-to-end student support from initial enquiry through to ongoing academic assistance
• Manage and respond to student enquiries in a timely and professional manner
• Assist with online and face-to-face enrolments and onboarding processes
• Monitor student attendance and academic progress, escalating concerns where required
• Prepare and deliver student orientation sessions
• Maintain a professional and supportive learning environment
• Perform general administrative and customer service tasks to support Student Services operations

• Previous experience in an administrative or student support role within a fast-paced environment
• Strong customer service focus with excellent communication and interpersonal skills
• Highly organised with the ability to manage multiple tasks and work autonomously
• Proficient in Microsoft Office Suite and general administrative systems
• A proactive, adaptable, and student-focused approach with a commitment to service excellence

• Previous experience in an administrative or student support role within a fast-paced environment
• Strong customer service focus with excellent communication and interpersonal skills
• Highly organised with the ability to manage multiple tasks and work autonomously
• Proficient in Microsoft Office Suite and general administrative systems
• A proactive, adaptable, and student-focused approach with a commitment to service excellence