About TIIS

The Institute of International Studies (TIIS) is a TEQSA-registered Australian higher education provider delivering quality business and technology programs to a diverse, international student cohort. TIIS fosters a collaborative academic culture, dedicated to preparing students for the evolving demands of the global workforce.

The Opportunity

TIIS is seeking a motivated and professional individual to join our Student Services team. This is a fast-paced and student-focused role that requires a positive, patient, and solution-focused approach. You will provide high-quality support to students, and a range of stakeholders, including internal staff and education agents.

Duties and Responsibilities

• Provide frontline support at the reception desk, responding to student enquiries via face-to-face interaction, phone, and email.
• Maintain accurate and compliant student records in accordance with TEQSA Standards and ESOS Act.
• Support the delivery of student services to ensure efficient and seamless processes.
• Update student records, including attendance, academic progress, and other relevant information in student management system.
• Make appropriate referrals to relevant departments and provide services to support students particularly in relation to issues concerning attendance and academic progress of students.
• Assist with marketing activities and special events as required.
• Perform other administrative duties as needed.

Minimum Job Requirements

• Bachelor's degree
• Full working rights in Australia
• At least 3 years of relevant experience, preferably in the Higher Education sector.
• Strong English proficiency (written and verbal)

Knowledge, Skills and Abilities Required

• Excellent interpersonal and communication skills, with the ability to work effectively in a diverse and multicultural working environment.
• Sound knowledge of relevant standards, regulations, and legislative requirements related to student records and higher education.
• Familiarity with international student application and enrolment process.
• Strong written and verbal communication skills, with the ability to prepare and edit professional documents and correspondence.
• Demonstrated commitment to high-quality customer service and student support.
• Strong proficiency in Microsoft Office applications (Word, Excel, SharePoint, Teams etc.), and both student learning platform, and student management systems.
• Strong digital literacy and the ability to quickly learn and use new systems.
• Strong organisational skills with the ability to manage multiple tasks, meet tight deadlines, and maintain great attention to details.
• A proactive, reliable and responsible approach, and able to work both independently and as part of a team.
• Strong problem-solving skills with the ability to manage conflict professionally and respectfully.
• Positive, supportive, and student-focused attitude, with a commitment to creating a welcoming environment, and a commitment to enhancing student experience.

Why Join TIIS

• Be part of a growing higher education provider with opportunities for career development
• Work in a supportive and student-centred environment where your contribution makes a real difference.
• Play a key role as a first point of contact for students, helping them navigate their studies and overcome challenges.
• Join a vibrant and multicultural workplace with friendly and supportive colleagues.
• Enjoy a modern campus in a convenient location

• Provide frontline support at the reception desk, responding to student enquiries via face-to-face interaction, phone, and email.
• Maintain accurate and compliant student records in accordance with TEQSA Standards and ESOS Act.
• Support the delivery of student services to ensure efficient and seamless processes.
• Update student records, including attendance, academic progress, and other relevant information in student management system.
• Make appropriate referrals to relevant departments and provide services to support students particularly in relation to issues concerning attendance and academic progress of students.
• Assist with marketing activities and special events as required.
• Perform other administrative duties as needed.

• Excellent interpersonal and communication skills, with the ability to work effectively in a diverse and multicultural working environment.
• Sound knowledge of relevant standards, regulations, and legislative requirements related to student records and higher education.
• Familiarity with international student application and enrolment process.
• Strong written and verbal communication skills, with the ability to prepare and edit professional documents and correspondence.
• Demonstrated commitment to high-quality customer service and student support.
• Strong proficiency in Microsoft Office applications (Word, Excel, SharePoint, Teams etc.), and both student learning platform, and student management systems.
• Strong digital literacy and the ability to quickly learn and use new systems.
• Strong organisational skills with the ability to manage multiple tasks, meet tight deadlines, and maintain great attention to details.
• A proactive, reliable and responsible approach, and able to work both independently and as part of a team.
• Strong problem-solving skills with the ability to manage conflict professionally and respectfully.
• Positive, supportive, and student-focused attitude, with a commitment to creating a welcoming environment, and a commitment to enhancing student experience.

• Bachelor's degree
• Full working rights in Australia
• At least 3 years of relevant experience, preferably in the Higher Education sector.
• Strong English proficiency (written and verbal)