About the job

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Coordinate and supervise a designated area or functions within the store, in support of driving sales to meet budgets, create a positive customer experience and profitable sales growth.

Key Responsibilities

• Deliver consistent, exceptional customer service
• Delivery quality, profitable sales according to an established budget
• Work collaboratively as part of a team to answer any queries
• Ensure all visual merchandise is presented to a quality standard
• Monitor and assist with the web orders that come through to store, this includes picking, packing and organizing delivery in a timely manner
• Ensure all sales activities meet compliance and legislative requirements, with emphasis on Consumer Law and Safety

Qualifications

Key Competencies for Success in This Role

• Customer Focus- Does everything through eyes of the customer.
• Drives Results- Consistently achieves results, even under tough circumstances.
• Develops Talent- Identifies and develops talent to build careers and meet organisational goals.

Additional Information

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

• Deliver consistent, exceptional customer service
• Delivery quality, profitable sales according to an established budget
• Work collaboratively as part of a team to answer any queries
• Ensure all visual merchandise is presented to a quality standard
• Monitor and assist with the web orders that come through to store, this includes picking, packing and organizing delivery in a timely manner
• Ensure all sales activities meet compliance and legislative requirements, with emphasis on Consumer Law and Safety

• Customer Focus
• Drives Results
• Develops Talent

• Customer Focus- Does everything through eyes of the customer.
• Drives Results- Consistently achieves results, even under tough circumstances.
• Develops Talent- Identifies and develops talent to build careers and meet organisational goals.