About the job

The Sr. Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace.

The Sr. Workplace Experience Coordinator will serve as the primary onsite representative for the client location and independently oversee day-to-day workplace experience operations, space readiness, and employee support. They will function as the “eyes and ears” of the workplace — proactively identifying and solving issues before they impact the employee experience.

This role is also responsible for the end-to-end planning and execution of workplace programming, employee engagement initiatives, and onsite office events.

We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can operate independently while delivering an elevated customer experience to employees and visitors in the workplace environment.

Job Description

Essential functions and responsibilities

• Provide high touch support to employees in the workplace. This includes providing employees with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
• Own the end-to-end planning, coordination, and execution of workplace programming, employee engagement initiatives, and onsite office events.
• Manage workplace events and activities from initial planning through day-of execution and post-event follow-up, including coordination with vendors, stakeholders, and cross-functional teams.
• Support meeting room and event space coordination, including assisting employees with bookings, monitoring space usage, and helping ensure operational capacity is effectively managed.
• Independently manage daily workplace operations and prioritize multiple operational needs with minimal onsite oversight or support.
• Partner closely with cross-functional teams, vendors, building management, and client stakeholders to ensure a seamless workplace experience.

Key Competencies

• Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
• Showcase exceptional emotional intelligence, empathy, and interpersonal awareness.
• Detail-oriented, confident self-starter with exceptional organizational skills.
• Maintain a “can do” mentality with the ability to act with minimal information and adapt in a fast-paced environment.
• Demonstrate integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Ability to work under pressure while maintaining a calm, solutions-oriented approach.
• Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
• Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.
• Ability to work independently, exercise sound judgment, and effectively manage competing priorities with minimal supervision.

• Provide high touch support to employees in the workplace. This includes providing employees with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
• Own the end-to-end planning, coordination, and execution of workplace programming, employee engagement initiatives, and onsite office events.
• Manage workplace events and activities from initial planning through day-of execution and post-event follow-up, including coordination with vendors, stakeholders, and cross-functional teams.
• Support meeting room and event space coordination, including assisting employees with bookings, monitoring space usage, and helping ensure operational capacity is effectively managed.
• Independently manage daily workplace operations and prioritize multiple operational needs with minimal onsite oversight or support.
• Partner closely with cross-functional teams, vendors, building management, and client stakeholders to ensure a seamless workplace experience.

• Exceptional emotional intelligence, empathy, and interpersonal awareness.
• Detail-oriented, confident self-starter with exceptional organizational skills.
• Ability to act with minimal information and adapt in a fast-paced environment.
• Integrity, accountability, self-awareness, strong work ethic, and sound business acumen.
• Approachable and professional image in personal appearance, manner, and demeanor.
• Ability to work under pressure while maintaining a calm, solutions-oriented approach.
• Proficiency in Slack, Google Workspace, and other workplace technology platforms.
• Experience with ticket management systems such as Jira.
• Ability to work independently, exercise sound judgment, and effectively manage competing priorities with minimal supervision.

• Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
• Ability to successfully use Slack as a primary communication tool, along with Google Workspace and other workplace technology platforms.
• Comfortable using ticket management systems such as Jira and able to quickly learn new systems, tools, and applications.