Your opportunity

Are you someone who thrives in a vibrant, people-first environment and loves making others feel welcome?

At Westfield North Lakes, we’re looking for a Services Attendant to join our energetic and inclusive team – where every day is about creating positive, memorable moments for our customers.

Providing a seamless experience across Car Park and Concierge services, this role is all about making each interaction effortless—welcoming customers with warmth, assisting with their needs, and ensuring smooth, enjoyable visits. You’ll play a hands-on role in creating a positive, service-focused environment that leaves a lasting impression and keeps customers coming back.

Day-to-day you will be responsible for:

• Providing exceptional service across Concierge and Car Park, adapting to different responsibilities each shift.
• Greeting and assisting customers, offering directional guidance, service information, and tailored support.
• Promoting and processing sales of Westfield Gift Cards and other available services.
• Managing administrative tasks such as lost property, online and phone inquiries.
• Managing traffic flow, maintaining equipment, and ensuring a clean and well-organised car park during car park shifts.
• Assisting customers and retailers with parking inquiries, providing clear guidance and support as needed.
• Operating a buggy safely within the car park to assist with safety checks or operational needs.

This role is a casual position, ideal for someone with flexible availability to work across a 7-day rotating roster.

What sets you apart

We are seeking an energetic people person who thrives on interacting with customers and consistently goes above and beyond to deliver exceptional service.

• Friendly and approachable, with a positive attitude and a passion for helping others
• Able to actively listen, think on your feet, and resolve customer issues with confidence
• Strong problem-solving skills, and comfortable working both independently and as part of a team
• Confident working in a busy, fast-paced environment
• Experience in customer-facing roles such as retail, hospitality, or guest services
• Hold a valid driver’s license (Provisional or Full license accepted)

• Providing exceptional service across Concierge and Car Park, adapting to different responsibilities each shift.
• Greeting and assisting customers, offering directional guidance, service information, and tailored support.
• Promoting and processing sales of Westfield Gift Cards and other available services.
• Managing administrative tasks such as lost property, online and phone inquiries.
• Managing traffic flow, maintaining equipment, and ensuring a clean and well-organised car park during car park shifts.
• Assisting customers and retailers with parking inquiries, providing clear guidance and support as needed.
• Operating a buggy safely within the car park to assist with safety checks or operational needs.

• Friendly and approachable, with a positive attitude and a passion for helping others
• Able to actively listen, think on your feet, and resolve customer issues with confidence
• Strong problem-solving skills, and comfortable working both independently and as part of a team
• Confident working in a busy, fast-paced environment

• Experience in customer-facing roles such as retail, hospitality, or guest services
• Hold a valid driver’s license (Provisional or Full license accepted)