Vacancy title:
Service Receptionist

[Type: FULL_TIME, Industry: Retail, Category: Admin & Office, Customer Service, Sales & Retail]

Jobs at:
GWS Automotive Group

Deadline of this Job:
Tuesday, April 14 2026

Duty Station:
Springvale, Melbourne VIC | Melbourne VIC

Summary
Date Posted: Saturday, April 4 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Want to Join a Third Generation, Family-owned business that has been in operation for over 50 years!!

GWS Springvale is looking to recruit a friendly well organised and customer focused Service Receptionist to work in our Honda and Kia Service Department

As a Service Receptionist you will be the first point of contact for our customers visiting the service department. You will manage bookings, assist customers with enquiries, coordinate with technicians and ensure all integrations reflect the professionalism and high standards of the dealership.

Responsibilities

• Greeting customers warmly and manage their service appointment efficiently
• Answering incoming calls and respond to email enquiries professionally
• Create, update and manager service bookings in the dealership management system
• Liaise between customer and service technicians to communicate vehicle issues, status updates and service progress.
• Provide accurate information on service costs, estimates and timelines.
• Maintain a neat, professional reception area and manage customer waiting areas
• Process service-related invoices, payments and documentation in accordance with requirements.

Previous experience in customer service or automotive service reception is advantageous.

Candidate must have friendly, professional and customer focused attitude

Strong organisational skills, and proficiency in Microsoft Office and Dealer Management Systems is a plus.

Want to be a part of a Successful Team at GWS Springvale

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Apply Now 

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Service Receptionist?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Do you have experience using Microsoft Word?
• What's your highest level of education?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?

Click Here to Apply Now

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