About the Role

Osborne Park Volkswagen are looking for a professional and organized Service Receptionist to join our service department front-of-house team. This full-time role is perfect for someone who enjoys working with people, staying calm under pressure, and being the first point of contact for service guests visiting our dealership.

As the first interaction many customers have with our Service team, you play a vital role in setting expectations for their visit and keeping operations running smoothly throughout the day. How you greet, assist, and communicate directly supports the flow of the workshop and the overall guest experience. This role suits someone who is approachable, detail-focused, and solutions-oriented, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

What you will be doing:

• Greet service guests on arrival and direct them appropriately
• Create repair orders and assist with service bookings
• Answer incoming calls and manage service enquiries
• Coordinate with Service Advisors and Workshop teams
• Process payments and finalize invoices where required
• Maintain accurate customer and vehicle records
• Ensure the service reception area always presents professionally

What's in it for you:

• Represent a high-performing, well-respected dealership
• Team member discounts across automotive products and services
• Stable, full-time employment with opportunities for progression
• Be part of a large, multi-national automotive group with dealerships and brands across Australia, New Zealand and beyond, giving you real opportunities to move, grow or change brands over time
• Access ongoing training through our Learning Together program, including technical courses, personal development and career support throughout your employment
• Use the Telus Health MyCoach Employee Assistance Program for confidential support across mental health, physical health and nutrition, financial advice, family and relationship support, and stress management
• Take advantage of a wide range of employee benefits including discounts on vehicle purchases, parts and servicing, private health insurance, Crown Perth accommodation, plus additional paid parental leave for eligible team members

Skills & Experience:

• Previous experience in reception, administration, or customer service, ideally in automotive or service environments
• Strong communication and interpersonal skills
• Organised and able to manage multiple tasks in a busy front-of-house setting
• Professional, approachable, and solutions-focused
• Comfortable using computer systems and dealership software
• Current driver's licence and Australian working rights

Eagers Automotive is Australia's largest automotive retailer, with over 9,000 team members across 300 dealerships across Australia, New Zealand and Canada. Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.

• Greet service guests on arrival and direct them appropriately
• Create repair orders and assist with service bookings
• Answer incoming calls and manage service enquiries
• Coordinate with Service Advisors and Workshop teams
• Process payments and finalize invoices where required
• Maintain accurate customer and vehicle records
• Ensure the service reception area always presents professionally

• Call Taking
• Invoicing
• Reception
• Strong communication and interpersonal skills
• Organised and able to manage multiple tasks in a busy front-of-house setting
• Professional, approachable, and solutions-focused
• Comfortable using computer systems and dealership software

• Previous experience in reception, administration, or customer service, ideally in automotive or service environments
• Current driver's licence and Australian working rights