We are now looking for an experienced Service Manager to lead the team at Cowra Toyota.

About the opportunity:

This role will be responsible for leading the service team, overseeing productivity, reporting, and data analysis to ensure effective operations and growth. The successful candidate will undertake the below:

• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Building and maintaining positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Setting and obtaining service sales and profit objectives
• Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
• Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

About you:

Success in this role requires a customer-led mindset, leadership skills, and the confidence to make decisions and drive outcomes in a fast-paced environment. You will demonstrate:

• Be someone who is passionate about the our brands
• Have proven leadership experience from a dealership service environment
• Have a high level knowledge of service department processes, policies and procedures
• Demonstrate excellent customer service with well developed communication skills both verbal and written
• Demonstrate experience in Service Department KPIs with great time management skills
• Experience with Pentana Solutions (Reynolds & Reynolds) preferred
• Current manual Drivers Licence

Benefits:

This is an exciting opportunity for someone who values growth, contribution, and the opportunity to build a meaningful career. Other benefits include:

• Join one of the largest multi-franchise automotive dealership networks
• Excellent, modern working environment and conditions
• An industry competitive remuneration package with a high reward bonus structure
• Paid parental leave to support you and your family
• Fast growing employee recognition & reward programs

Join Peter Warren Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

• Providing the best possible service to customers while maintaining an efficient and profitable operation
• Building and maintaining positive customer and employee relationships
• Operating at optimum capacity with good measures to ensure cost control
• Setting and obtaining service sales and profit objectives
• Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
• Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
• Ensure the service process is being closely monitored and controlled
• On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

• Customer-led mindset
• Leadership skills
• Confidence to make decisions and drive outcomes
• Passion for automotive brands
• Proven leadership experience from a dealership service environment
• High level knowledge of service department processes, policies and procedures
• Excellent customer service skills
• Well developed communication skills (verbal and written)
• Experience in Service Department KPIs
• Great time management skills
• Experience with Pentana Solutions (Reynolds & Reynolds) preferred
• Current manual Drivers Licence

• Proven leadership experience from a dealership service environment
• High level knowledge of service department processes, policies and procedures
• Demonstrate excellent customer service with well developed communication skills both verbal and written
• Demonstrate experience in Service Department KPIs with great time management skills
• Experience with Pentana Solutions (Reynolds & Reynolds) preferred
• Current manual Drivers Licence