About the Opportunity

The Service Assurance and Safeguarding Lead role is part of the Quality and Risk team within the People, Quality & Safety (PQS) Division. This role plays a critical part in maintaining the integrity and accountability of the organisation by working collaboratively across all service areas to promote safe, high-quality, and person-centred outcomes for the people we support. Through a strong focus on safeguarding, incident response, and practice improvement, the position supports the organisation’s commitment to excellence, learning, and the delivery of impactful services that meet the needs of vulnerable individuals and communities.

About you

We are looking for someone who can:

• Lead & support safeguarding practices across the organisation.
• Champion continuous improvement initiatives, collaborating with teams to evaluate service delivery and co-design improvements that enhance safety, effectiveness, and client voice.
• Conduct and support timely critical incident investigations, applying evidence-based decision-making to uphold client safety and rights, with a focus on children and young people.
• Support organisational leaders in undertaking operational risk assessments and mitigating strategies.
• Support the development and review of local procedures and clinical guidelines, ensuring they are evidence-based and promote informed, client-centred decision making.

Benefits of working with MCM include:

• Diverse and inclusive organisation
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• Background in and degree qualification in recognised Social Work / Human Services (or adjacent sector) which includes focus on child development, human behaviour, family dynamics and/or impacts of trauma.
• Demonstrated ability to apply safeguarding theory and practices.
• Experience contributing to or leading quality improvement activities, internal audits, service reviews or accreditation processes.
• Ability to prepare clear and effective written reports, policy documents or briefings.
• Understanding of statutory obligations, including Child Safe Standards, Social Services Standards.
• Awareness of therapeutic care principles, child development, case management and trauma-informed practice.
• Proven experience in planning, implementing, and evaluating projects.

Screening Criteria:

• National Police check
• Working with Children check and NDIS Worker Screening check or ability to obtain
• Valid Victorian Driver's license
• Right to Work in Australia

About MCM

MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.

• Lead & support safeguarding practices across the organisation.
• Champion continuous improvement initiatives, collaborating with teams to evaluate service delivery and co-design improvements that enhance safety, effectiveness, and client voice.
• Conduct and support timely critical incident investigations, applying evidence-based decision-making to uphold client safety and rights, with a focus on children and young people.
• Support organisational leaders in undertaking operational risk assessments and mitigating strategies.
• Support the development and review of local procedures and clinical guidelines, ensuring they are evidence-based and promote informed, client-centred decision making.

• Demonstrated ability to apply safeguarding theory and practices.
• Ability to prepare clear and effective written reports, policy documents or briefings.
• Proven experience in planning, implementing, and evaluating projects.

• Background in and degree qualification in recognised Social Work / Human Services (or adjacent sector) which includes focus on child development, human behaviour, family dynamics and/or impacts of trauma.
• Experience contributing to or leading quality improvement activities, internal audits, service reviews or accreditation processes.
• Understanding of statutory obligations, including Child Safe Standards, Social Services Standards.
• Awareness of therapeutic care principles, child development, case management and trauma-informed practice.